Service Centre Consultant

2 months ago

Bendigo, Australia State Trustees Limited Full time

Bendigo, Edward St
- $35.78 per hour + super
- Part-time, 12-month fixed-term contract
- 19 hours per week, negotiable days Monday to Friday
- Full-time commitment required for the first two weeks during training
- Applications close: 16th October 2024

About Us
At State Trustees, we are the trusted public trustee of Victoria, driven by a strategic vision to safeguard and enhance the legacies and financial wellbeing of Victorians.
Our commitment to community is reflected in the crucial financial and legal products and services we provide, including Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.
About the Role
As a Service Centre Consultant at State Trustees, you'll ensure an outstanding client experience, demonstrating ownership and accountability. Your role includes resolving client interactions, utilising tailored communication techniques, and making financial decisions aligned with clients' preferences and budgets. With a focus on stakeholder engagement and information management, you'll contribute to a dynamic team that values strong relationships and impactful solutions.
This empowering role offers a 12-month fixed-term contract with the potential for ongoing employment. You'll work part-time, 19 hours a week, with shifts starting between 8:30am or 9:00am on negotiable days, Monday to Friday.
Please note, the first two weeks will require full-time commitment for the comprehensive training schedule, ensuring you're fully prepared for the role.
Skills and Experience
- Proven success in dynamic, client-focused, and team environments
- Customer service background, call centre experience is advantageous
- Strong professional communication skills, maintaining composure under pressure
- Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
- Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities

Employee Benefits
- Hybrid work. One-off work-from-home set up payment
- Generous leave entitlements including surrogacy and gender transition leave
- Health and wellbeing programs and resources
- Diversity, Equity and Inclusion programs
- Discounts with selected retailers through our dedicated reward and recognition platform
- School holiday program reimbursement payments
- Free, confidential, 24/7 access to counselling services
- State Trustees product discounts including free Wills
- Discover the full benefits and opportunities by visiting our careers page at State Trustees.

How to Apply

  • Service Centre Consultant

    2 months ago

    Bendigo, Australia State Trustees Limited Full time

    Location: North West Region | Bendigo Job type: Part time Organisation: State Trustees Limited **Salary**: $70,710 - $84,869 Occupation: Customer Service/Call Centre Reference: VG/FA/1823487E - Bendigo, Edward St - $35.78 per hour + super - Part-time, 12-month fixed-term contract - 19 hours per week, negotiable days Monday to Friday - Full-time...

  • Assistant Centre Director

    2 weeks ago

    Bendigo, Australia Schools (Government) Full time

    Location: North West Region | Bendigo Job type: Full time / From 16/12/2024 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Other Reference: 1450048 **Location Profile**: **Assistant Centre Director - Eaglehawk North Primary School Early Learning Victoria centre** Salary band - $86,038 - $109,521 Early Learning...

  • Centre Director

    4 weeks ago

    Bendigo, Victoria, Australia YMCA Victoria Full time

    About the Role:We are seeking a highly skilled and experienced Centre Director to lead our childcare centre. As a key member of our team, you will be responsible for overseeing daily operations, driving strategic development, and ensuring excellence in service delivery.Key Responsibilities:Lead with Purpose: Oversee daily operations and drive the strategic...

  • Centre Director

    4 weeks ago

    Bendigo, Victoria, Australia YMCA Victoria Full time

    About the Role:We are seeking a highly skilled and experienced Centre Director to lead our team at Lightning Reef. As a key member of our leadership team, you will be responsible for overseeing daily operations and driving the strategic development of our centre.Key Responsibilities:Lead with Purpose: Oversee daily operations while driving the strategic...

  • Centre Director

    3 weeks ago

    Bendigo, Victoria, Australia YMCA Victoria Full time

    About the Role:We are seeking a highly skilled and experienced Centre Director to lead our team at Lightning Reef. As a key member of our leadership team, you will be responsible for overseeing daily operations, driving strategic development, and ensuring excellence in service delivery.Key Responsibilities:Lead with Purpose: Oversee daily operations and...

  • Manager Customer Service

    6 months ago

    Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $105,479 - $127,621 Occupation: Customer Service/Call Centre Reference: VG/1763495 The Manager, Customer Service is responsible for supporting the Team Leader - Customer Service and Education in the management of the customer service team...

  • Dementia Consultant

    1 month ago

    Bendigo, Victoria, Australia Hammond Care Full time

    About the RoleWe are seeking a highly skilled Dementia Consultant to join our team at Hammond Care. As a Dementia Consultant, you will play a critical role in delivering Australian Government funded dementia behaviour support services.Your key responsibilities will include:Supporting families, caregivers, and clinical staff to understand how dementia impacts...

  • Education Centre Manager

    3 weeks ago

    Bendigo, Victoria, Australia Randstad Full time

    Centre Manager OpportunityWe're seeking a passionate and driven Centre Manager to lead our team at a vibrant Bendigo centre. If you thrive on people leadership, love building strong relationships, and have a keen eye for business development, this role is ideal for you.Key ResponsibilitiesLead a strong team, mentoring and guiding dedicated educators to grow...

  • Centre Manager

    2 months ago

    Bendigo, Australia YMCA Children's Programs Full time

    Full time opportunity with Above award salary + childcare discount - Specialist support that encourages community and family engagement opportunities - Key relationship building + Access to and support from the leadership team **About You**: - Are you looking for an opportunity to create a real impact? To belong? To shine? _ You thrive on building...

  • Disability Employment Consultant

    3 months ago

    Bendigo, Australia APM Full time

    **Why join APM?** APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of...

  • Employment Consultant

    2 months ago

    Bendigo, Australia APM Full time

    **Why join APM?** APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of...

  • Customer Service and Education Officer

    5 months ago

    Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $56,271 - $72,262 Occupation: Customer Service/Call Centre Reference: VG/1742399 The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate...

  • Customer Service Consultant

    4 weeks ago

    Bendigo, Australia Bank Australia Full time

    Posted: 30/10/2024 Closing Date: 30/11/2024 Job Type: Contract Location: Bendigo Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...

  • Customer Service Consultant

    2 months ago

    Bendigo, Australia Bank Australia Full time

    Posted: 19/09/2024 Closing Date: 19/10/2024 Job Type: Contract Location: Bendigo Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...

  • Centre Manager

    1 month ago

    Bendigo, Victoria, Australia Randstad Full time

    Centre Manager - Education LeaderWe're seeking a highly motivated and experienced Centre Manager to lead our team at a state-of-the-art centre in Bendigo. As a key member of our leadership team, you'll be responsible for driving business growth, developing strong relationships with families and children, and creating a positive and inclusive work...

  • Business Traineeship

    6 months ago

    Bendigo, Australia Ai Group Apprentice and Trainee Centre Full time

    **Business Administration Traineeship - Certificate IV in Business** Out Host company is a thriving local family business that specialises in all areas of electrical trade, catering to diverse markets and providing services that are both interesting and unique. Become a valued member of the team and thrive in a dynamic, progressive work environment where...

  • Disability Employment Consultant

    6 months ago

    Bendigo, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Customer Sales Consultant

    5 months ago

    Bendigo, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Early Childhood Centre Manager

    3 weeks ago

    Bendigo, Victoria, Australia Randstad Full time

    Centre Manager OpportunityWe're seeking a dedicated and passionate Centre Manager to lead our team at a stunning early childhood centre in Bendigo.About the Role:Lead a strong team of educators and support staffBuild and maintain strong relationships with families and the communityManage centre operations to ensure financial success and deliver an...

  • Customer Service and Education Officer

    5 months ago

    Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $56,834 - $72,985 Occupation: Customer Service/Call Centre Reference: VG/1778397 The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate...