Service Centre Consultant

3 months ago


Bendigo, Australia State Trustees Limited Full time

Bendigo, Edward St
- $35.78 per hour + super
- Part-time, 12-month fixed-term contract
- 19 hours per week, negotiable days Monday to Friday
- Full-time commitment required for the first two weeks during training
- Applications close: 16th October 2024

About Us
At State Trustees, we are the trusted public trustee of Victoria, driven by a strategic vision to safeguard and enhance the legacies and financial wellbeing of Victorians.
Our commitment to community is reflected in the crucial financial and legal products and services we provide, including Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.
About the Role
As a Service Centre Consultant at State Trustees, you'll ensure an outstanding client experience, demonstrating ownership and accountability. Your role includes resolving client interactions, utilising tailored communication techniques, and making financial decisions aligned with clients' preferences and budgets. With a focus on stakeholder engagement and information management, you'll contribute to a dynamic team that values strong relationships and impactful solutions.
This empowering role offers a 12-month fixed-term contract with the potential for ongoing employment. You'll work part-time, 19 hours a week, with shifts starting between 8:30am or 9:00am on negotiable days, Monday to Friday.
Please note, the first two weeks will require full-time commitment for the comprehensive training schedule, ensuring you're fully prepared for the role.
Skills and Experience
- Proven success in dynamic, client-focused, and team environments
- Customer service background, call centre experience is advantageous
- Strong professional communication skills, maintaining composure under pressure
- Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
- Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities

Employee Benefits
- Hybrid work. One-off work-from-home set up payment
- Generous leave entitlements including surrogacy and gender transition leave
- Health and wellbeing programs and resources
- Diversity, Equity and Inclusion programs
- Discounts with selected retailers through our dedicated reward and recognition platform
- School holiday program reimbursement payments
- Free, confidential, 24/7 access to counselling services
- State Trustees product discounts including free Wills
- Discover the full benefits and opportunities by visiting our careers page at State Trustees.

How to Apply



  • Bendigo, Australia State Trustees Limited Full time

    Location: North West Region | Bendigo Job type: Part time Organisation: State Trustees Limited **Salary**: $70,710 - $84,869 Occupation: Customer Service/Call Centre Reference: VG/FA/18234874 - $35.78 per hour + super - 19 hours per week, Monday to Friday, 3 to 5 hour shifts daily Monday to Friday. - Full-time commitment required for the first two weeks...


  • Bendigo, Australia State Trustees Limited Full time

    Location: North West Region | Bendigo Job type: Part time Organisation: State Trustees Limited **Salary**: $70,710 - $84,869 Occupation: Customer Service/Call Centre Reference: VG/FA/1823487E - Bendigo, Edward St - $35.78 per hour + super - Part-time, 12-month fixed-term contract - 19 hours per week, negotiable days Monday to Friday - Full-time...


  • Bendigo, Australia State Trustees Limited Full time

    $35.78 per hour + super - 19 hours per week, Monday to Friday, 3 to 5 hour shifts daily Monday to Friday. - Full-time commitment required for the first two weeks during training **About Us** At State Trustees, we are the trusted public trustee of Victoria, driven by a strategic vision to safeguard and enhance the legacies and financial wellbeing of...


  • Bendigo, Australia Schools (Government) Full time

    Location: North West Region | Bendigo Job type: Full time / From 16/12/2024 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Other Reference: 1450048 **Location Profile**: **Assistant Centre Director - Eaglehawk North Primary School Early Learning Victoria centre** Salary band - $86,038 - $109,521 Early Learning...


  • Bendigo, Australia Bendigo Health Full time

    **Work in an environment that offers**: - Support for career progression and development - A strong attitude to teaching and learning - A dynamic and growing health service that embraces new technologies - Temporary Accommodation support **Job Reference**: 1191 **Position Title**:Deputy Clinical Unit Head** **Classification**:HN16 - HN58 (depending on...


  • Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $105,479 - $127,621 Occupation: Customer Service/Call Centre Reference: VG/1763495 The Manager, Customer Service is responsible for supporting the Team Leader - Customer Service and Education in the management of the customer service team...

  • Centre Manager

    3 months ago


    Bendigo, Australia YMCA Children's Programs Full time

    Full time opportunity with Above award salary + childcare discount - Specialist support that encourages community and family engagement opportunities - Key relationship building + Access to and support from the leadership team **About You**: - Are you looking for an opportunity to create a real impact? To belong? To shine? _ You thrive on building...


  • Bendigo, Australia APM Full time

    **Why join APM?** APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of...


  • Bendigo, Victoria, Australia Randstad Full time

    We are seeking a vibrant and driven Centre Manager to lead the charge at our stunning centre in Bendigo, where passion meets purpose. If you're someone who thrives on people leadership, loves building strong relationships, and has a keen eye for business development, this role is an ideal opportunity.Key Responsibilities:Lead a strong team: You'll mentor,...

  • Employment Consultant

    3 months ago


    Bendigo, Australia APM Full time

    **Why join APM?** APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of...


  • Bendigo, Australia Bank Australia Full time

    Posted: 30/10/2024 Closing Date: 30/11/2024 Job Type: Contract Location: Bendigo Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...


  • Bendigo, Australia Bank Australia Full time

    Posted: 19/09/2024 Closing Date: 19/10/2024 Job Type: Contract Location: Bendigo Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...


  • Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $58,539 - $75,175 Occupation: Customer Service/Call Centre Reference: VG/1833608 **About us** The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits...


  • Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $56,271 - $72,262 Occupation: Customer Service/Call Centre Reference: VG/1742399 The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate...


  • Bendigo, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...


  • Bendigo, Australia Bendigo Health Full time

    **Work in an environment that offers**: - Support for career progression and development - An opportunity to work with a leading regional health service - A dynamic and growing health service that embraces new technologies **The Position** **Job Reference**: 1696 **Position Title**:Infectious Diseases Consultant **Classification**:Medical Specialist Year...


  • Bendigo, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...


  • Bendigo, Victoria, Australia Bendigo Health Full time

    About the PositionThe Human Resources Consultant provides expert advice and consultancy services to managers and staff across Bendigo Health. Working in partnership with managers, this role enables tailored people-focused solutions ensuring high-quality outcomes.Key ResponsibilitiesProvide strategic human resources advice to managers and staffDevelop and...


  • Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $56,834 - $72,985 Occupation: Customer Service/Call Centre Reference: VG/1778397 The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate...


  • Bendigo, Australia Bank Australia Full time

    Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world. We’re growing fast as more people choose to align their banking with their values. We’re a customer...