Customer Service Consultant

2 months ago


Bendigo, Australia Bank Australia Full time

Posted: 19/09/2024

Closing Date: 19/10/2024

Job Type: Contract

Location: Bendigo

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a fixed-term, part time (22.8 hours per week) opportunity from November 2024 until 18th July 2025 for a Customer Service Consultant to work in our Bendigo branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.

**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone
- Assisting in the development of long term mutually rewarding relationships between our bank and its customers through various in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts
- Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing
- Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities
- Positively contributing to the success of the branch and the branch team as a whole.

**What you will bring**
- A track record in excellent customer service
- Confidence in building strong relationships with customers
- Well-developed written, verbal and interpersonal skills
- The ability to determine priorities and work effectively under pressure
- FSRA Tier 2 accreditation preferred
- Previous customer service/sales experience is essential
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.



  • Bendigo, Australia Bank Australia Full time

    Posted: 30/10/2024 Closing Date: 30/11/2024 Job Type: Contract Location: Bendigo Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...


  • Bendigo, Australia Bank Australia Full time

    Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world. We’re growing fast as more people choose to align their banking with their values. We’re a customer...


  • Bendigo, Australia Bank Australia Full time

    Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world. We’re growing fast as more people choose to align their banking with their values. We’re a customer...


  • Bendigo, Australia APCO Service Stations Full time

    **About APCO** Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW, APCO is leading the way in...


  • Bendigo, Victoria, Australia Bank Australia Full time

    At Bank Australia, we're committed to creating a fairer and more just world through our banking practices. We're seeking a Customer Service Consultant to join our team in Bendigo, working part-time (22.8 hours per week) from November 2024 until 18th July 2025.This role involves providing exceptional customer service, building strong relationships with...


  • Bendigo, Victoria, Australia Bank Australia Full time

    About the Role:Bank Australia is seeking a Customer Service Consultant to join our team in Bendigo. As a Customer Service Consultant, you will be responsible for providing exceptional customer service to meet the banking requirements of our customers both face-to-face and over the phone. You will assist in the development of long-term, mutually rewarding...


  • Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $105,479 - $127,621 Occupation: Customer Service/Call Centre Reference: VG/1763495 The Manager, Customer Service is responsible for supporting the Team Leader - Customer Service and Education in the management of the customer service team...


  • Bendigo, Victoria, Australia Telstra Full time

    About Our Bendigo Lansell Plaza StoreWe're currently seeking a Retail Sales Consultant to join our team on a part-time basis. As a Telstra Retail Store, we're committed to delivering an exceptional customer experience, and our team is passionate about showcasing the latest technology and innovative solutions.Your Role and ResponsibilitiesAs a Retail Sales...


  • Bendigo, Australia Portable Long Service Authority Full time

    About us The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure eligible...


  • Bendigo, Victoria, Australia Telstra Full time

    About the RoleWe're seeking a skilled Customer Service Representative to join our team at Telstra. As a Retail Sales Consultant, you'll be responsible for delivering exceptional customer experiences and providing tailored solutions to meet their needs.Key ResponsibilitiesProvide outstanding customer service and supportDevelop and maintain strong...


  • Bendigo, Australia Portable Long Service Authority Full time

    About us The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure...


  • Bendigo, Victoria, Australia Telstra Full time

    About UsTelstra is a recognised market leader, dedicated to building a connected future for its customers. We're passionate about delivering exceptional in-store experiences through our team of knowledgeable and skilled Retail Consultants.Our Retail Consultant RoleWe're seeking a highly motivated and customer-focused individual to join our Telstra Retail...


  • Bendigo, Australia Portable Long Service Authority Full time

    About the role We are currently seeking motivated and dedicated individuals to join our team as Customer Service and Education Officers. In this role, you will have the opportunity to work closely with employers and workers, providing them with the information they need about the portable long service scheme. To support our Customer Service and Education...


  • Bendigo, Australia Portable Long Service Authority Full time

    About us The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure...


  • Bendigo, Australia Respect Full time

    **Who we are**: Respect is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and New South Wales. Respect is known for the great care we provide to our residents and the supportive and respectful working environment for our employees. **The Position** The...


  • Bendigo, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...


  • Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $73,842 - $89,661 Occupation: Regulatory Governance and Compliance Reference: VG/1738616 The Customer Service and Compliance Officer will perform a critical function for the Authority and is tasked with promoting voluntary compliance with...


  • Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $56,271 - $72,262 Occupation: Customer Service/Call Centre Reference: VG/1742399 The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate...


  • Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $56,834 - $72,985 Occupation: Customer Service/Call Centre Reference: VG/1778397 The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate...


  • Bendigo, Victoria, Australia Telstra Full time

    About TelstraWe're an iconic Aussie brand with a global footprint, dedicated to building a connected future for everyone.Our Retail StoreWe're seeking a Retail Sales Consultant to join our team on a part-time basis at our Bendigo Lansell Plaza store.Key ResponsibilitiesDeliver exceptional customer service and provide solutions for our customers.Stay...