Customer Service and Education Officer

6 months ago

Bendigo, Australia Portable Long Service Authority Full time

Location: North West Region | Bendigo

Job type: Full time

Organisation: Portable Long Service Authority

**Salary**: $56,271 - $72,262

Occupation: Customer Service/Call Centre

Reference: VG/1742399

The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate and support workers and employers through a variety of channels to understand benefit entitlements and worker and employer obligations. They will perform customer service and education activities, as well as ensuring they log and resolve queries according to established operational procedures and using the Authority's IT systems.

**About us**

The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme.

The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure eligible workers in the community services, contract cleaning and security industries can build up long service benefits based on time in their industry, rather than with a single employer.

**About the role**

As part of our Operations team, our Customer Service and Education Officers are supported by Senior Officers and Team Leaders to develop within our team and to grow your skills professionally, with extensive training provided to incoming team members. We offer a fun and flexible workplace with a Social Club and driving Cultural Champions to build an inclusive and enjoyable workplace. We offer a hybrid workplace with the option to work from home two days per week.

**About you**

As the Customer Service and Education Officer, you will possess:

- Excellent customer service skills, with strong, clear oral and written communication skills.
- The ability to foster productive working relationships with stakeholders, customers and team members.
- Proven organisational skills, including the ability to effectively manage multiple tasks and an ability to determine priorities and to meet deadlines in pressure situations.
- The ability to uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights.

**How to Apply**

Attachments can be uploaded in.doc,.docx,.pdf,.txt or.rtf formats.

  • Customer Service and Education Officer

    7 months ago

    Bendigo, Australia Portable Long Service Authority Full time

    About the role We are currently seeking motivated and dedicated individuals to join our team as Customer Service and Education Officers. In this role, you will have the opportunity to work closely with employers and workers, providing them with the information they need about the portable long service scheme. To support our Customer Service and Education...

  • Customer Service and Education Officer

    6 months ago

    Bendigo, Australia Portable Long Service Authority Full time

    About us The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure...

  • Customer Service and Education Officer

    6 months ago

    Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $56,834 - $72,985 Occupation: Customer Service/Call Centre Reference: VG/1778397 The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate...

  • Customer Service and Education Officer

    4 weeks ago

    Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $58,539 - $75,175 Occupation: Customer Service/Call Centre Reference: VG/1833608 **About us** The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits...

  • Team Leader Customer Service and Education

    7 months ago

    Bendigo, Australia Portable Long Service Authority Full time

    About us The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure...

  • Team Leader, Customer Service and Education

    4 weeks ago

    Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/1833627 The Team Leader - Customer Service and Education is involved with collaborating with the Manager, Customer Service and the other Team Leaders to establish...

  • Team Leader Customer Service and Education

    7 months ago

    Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $91,418 - $103,725 Occupation: Customer Service/Call Centre Reference: VG/1763540 The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure eligible workers in the community services, contract cleaning and security...

  • Loan Services Officer

    6 months ago

    Bendigo, Australia Bendigo and Adelaide Bank Full time

    Loan Services Officer **Closing date**:3rd July** **Position Description: Transaction Processing - Loan Services Officer PD_102022 (3).pdf** As our **Loans Services Officer **you will bring your exceptional attention to detail to attend to a variety of tasks related to financial transactions on the Bendigo & Adelaide Bank Branch Delivery System (BDS, RFS...

  • Customer Service Officer

    7 months ago

    Bendigo, Australia HOBAN Recruitment Full time

    An exciting opportunity has arisen for Customer Service Officers to join a State Government Department in Bendigo. This role is perfect for individuals who excel in providing front-of-house customer service, administrative support, and site management services. The position involves managing data, overseeing office supplies, and handling daily mail...

  • Customer Support Officer

    2 months ago

    Bendigo, Australia Bendigo and Adelaide Bank Full time

    Customer Support Officer **"It begins at Bendigo Bank"** **We've never been 'just a bank'. Just like you should never be 'just an employee'.** **We're united in our belief that in** **banking, better can be bigger, and together we're making it happen.** **About the opportunity** As a **Customer Support Officer,** you will support the business objectives...

  • Manager Customer Service

    7 months ago

    Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $105,479 - $127,621 Occupation: Customer Service/Call Centre Reference: VG/1763495 The Manager, Customer Service is responsible for supporting the Team Leader - Customer Service and Education in the management of the customer service team...

  • Customer Support Officer

    2 months ago

    Bendigo, Australia Bendigo and Adelaide Bank Full time

    “It begins at Bendigo Bank” We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. About the opportunity As a Customer Support Officer, you will support the business objectives of the Bank in the...

  • Customer Service Officer Community Bank Heathcote

    8 months ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    **Do more, dream more, become more. Welcome to Bendigo.** **About us** We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our...

  • Scheduling & Dispatch Officer

    7 months ago

    Bendigo, Australia Service Stream Full time

    Primary Location Bendigo - Maintenance Services Job Description Summary Responsible for the scheduling, coordination and dispatch of work to operational staff based on customer requirements, operational priorities, and availability of both internal and external resources. The Scheduling and Dispatch Officer will be the key interface between the Client...

  • Lifes.tyle / Recreational Activities Officer

    4 months ago

    Bendigo, Australia Inglewood and Districts Health Service Full time

    Location: North West Region | Bendigo Job type: Part time Organisation: Inglewood and Districts Health Service **Salary**: Salary not specified Occupation: Nursing and Aged Care Reference: VG/1814023 Inglewood & Districts Health Service (IDHS) is situated in the Shire of Loddon and provides services to more than 5,500 residents in the communities of...

  • Customer Service Officer Community Bank Nagambie Vic

    6 months ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    **Do more, dream more, become more. Welcome to Bendigo.** **About us** We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our...

  • Health Promotion Officer

    7 months ago

    Bendigo, Australia Inglewood and Districts Health Service Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Inglewood and Districts Health Service **Salary**: Salary not specified Occupation: Other Reference: VG/1777812 Inglewood & Districts Health Service (IDHS) is situated in the Shire of Loddon and provides services to more than 5,500 residents in the communities of Bridgewater,...

  • Education Operations Officer

    2 months ago

    Bendigo, Australia Bendigo Kangan Institute Full time

    **Location**:Bendigo City Campus (0.8 FTE)** **Role Type: 2 Part time ongoing roles** **Remuneration: $76,855.84 - $83,449.95 inclusive of superannuation (pro rata) **About us**: Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We...

  • Customer Service Officer

    3 months ago

    Bendigo, Australia Support Services - InfraBuild Full time

    **About the role**: ARC, a reputable steel fabrication company, is currently seeking a Customer Service Officer to join our tight-knit team at the Bendigo branch where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity for someone looking to build on their...

  • Customer Service Team Member

    6 months ago

    Bendigo, Australia APCO Service Stations Full time

    **About APCO** Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. With 25 stores across Victoria and NSW, APCO is leading the way in...