Business Solutions Manager

3 weeks ago

Sydney, Australia Inlogik Full time

Company Description

**Job Description**:
We are hiring for a Business Solutions professional that will provide management of deliverables related to new client CMP implementations and existing client system enhancements. The role is an integral part of the Inlogik Product team and ensures the smooth running of CMP Implementations ensuring deliverables are met and quality of service is maintained.

Roles and Responsibilities include:

- Managing deliverables related to new client implementations and existing client system enhancements, specifically:

- Undertake preliminary BA work in scoping the client's installation build. Gain a clear understanding of client business workflow and requirements and manage the flow of this information to the Development Team in the form of Solution Designs.
- Undertake manual configuration in preparation for final delivery of system.
- Manage client acceptance of the Work Requests and ensure the invoice(s) for the Work Request is generated according to the agreed billing schedule.
- Conduct customer demonstrations and system administrator training sessions.
- Manage the quoting process to ensure the quote provided to the client is an accurate reflection of the effort required in order to meet both client requirements and Inlogik profitability.
- Liaise with relevant departments to finalise client configuration and customisation requests.
- Conduct initial client workshop and requirements gathering.
- Pro-actively monitor issues through internal tracking systems to support implementation, new work services and multiple testing phases.
- Creation of user manuals for bespoke client requirements.
- Provide excellent customer service, including assisting Clients with the configuration and troubleshooting of products.
- Ad hoc documentation tasks and other tasks as required.

**Qualifications**:
Ideally you will be able to add value by possess relevant business experience and functional skills that may include:

- Knowledge with Corporate Credit Card Products and processes.
- Previous experience either as a product manager, project manager or business analysis.
- Ability to communicate and present to all levels of the business.
- Team player that is able to build relationships.
- Adaptable with a flexible work attitude.

Additional Information

Joining Inlogik in a permanent full time position, you will be exposed to a number of employee benefits including:

- Flexible working environment - Hybrid WFH and in the office is available.
- Rewarding remuneration package.
- Opportunity to grow, develop and enhance your skill set via our Learn and Grow training benefit.
- Joining a supportive, collaborative team environment.
- Salary Sacrifice and Novated Lease options.
- Regular Social and Team events.
- Health and Wellbeing Program.
- Ongoing training and plenty more.

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