Head of Customer Analytics and Personalisation

2 months ago

Sydney, Australia Allianz Australia Full time

Ideally Sydney location

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health.

Let’s care for everyone’s tomorrow so we can create a better future together.

**About the Role**:
As our Head of Customer Analytics and Personalisation, you will occupy a critical strategic position at the heart of our efforts to leverage data for unparalleled customer engagement and commercial success. This role demands a unique blend of deep technical expertise in data management and analytics, along with a forward-thinking approach to personalization at scale.

**Other key aspects of the role**:

- **Strategic Leadership**: Defining and executing a comprehensive data and personalization strategy that aligns with our company's long-term vision and commercial objectives.
- **Insightful Reporting**: Overseeing the development of reporting frameworks that provide actionable insights, empowering data-driven decision-making across the organization.
- **Cutting-Edge Development**: Leading a team of data scientists in creating advanced algorithms and models to support personalized customer experiences at scale.
- **Sophisticated Analytics**: Implementing state-of-the-art analytics and data science techniques to deliver personalized experiences across all customer touchpoints, enhancing engagement, satisfaction, and loyalty.
- **Data Governance**: Establishing and maintaining robust data governance practices, ensuring the integrity, security, and compliance of our data assets.
- **Cross-Department Collaboration**: Working closely with marketing, IT, and product development teams to integrate data-driven strategies seamlessly across the company.
- **Innovation Advocacy**: Analysing emerging data technologies and trends, advocating for the adoption of innovations that can provide a competitive edge.

**Important to your success**:

- A master’s or Ph.D. in Computer Science, Data Science, Statistics, or a related field.
- At least 10 years of experience in data analytics, data science, or a similar role, with a proven track record of leading data-driven projects to successful commercial outcomes.
- Establish and spearhead the efforts across five pivotal domains: Reporting, Insights, Data Science, Personalization at Scale, and Data Governance. This role is tailor-made for a leader who is not just adept at navigating the complexities of data but is also customer obsessed.
- Deep technical expertise in data management, analytics platforms, and personalization technologies.
- Strong leadership skills, with experience in building, mentoring, and leading teams of data professionals.
- Exceptional analytical and strategic thinking abilities, with a knack for translating complex data insights into actionable business strategies.
- Excellent communication and collaboration skills, capable of working effectively with stakeholders across all levels of the organization.
- A relentless focus on customer needs, with a passion for leveraging data to enhance customer experiences and achieve business success.

**What's on offer?**

As we embed a customer obsession strategy across everything we do, you'll have an opportunity to drive innovation and transformation that delivers a tangible and meaningful impact on our people, our customers and our community.

Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact.

Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities.

Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes.

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Gre

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