Digital Advisor

6 months ago

Melbourne, Australia Bupa Full time

**About Bupa**

At Bupa Asia Pacific, we’re a team of 22,000 + from all over the healthcare spectrum. From Aged care home staff to dental surgeons to call centre experts, we’re all about working together to explore new opportunities and meet the challenges of the healthcare world head-on

Our goal is to become the most customer-centric healthcare company in the world We take pride in providing excellent customer experiences through service, value and putting our customers at the forefront of everything we do. We want to see the world through our customers’ eyes, make things easy for them, and show real empathy and understanding

**About the role**:
Currently we have two different roles available within our digital team. Both roles will see you assisting our customers through our live chat functions. In both roles, you will be juggling amongst multiple conversations at a time whilst also navigating Bupa’s customer and knowledge systems to provide our customers with the most up to date information.

**Digital Messaging Advisor**

Commencement date: Tuesday 19th September

We are looking for customer service driven individuals to join our team to help liaise with our new and existing Bupa customers as a first point of contact. Your main job as Digital Messaging Advisor is to chat with customers through our live chat environment to try and delve into their current situation and resolve general enquiries.

**Digital Cover Review Advisor**

Commencement date: Tuesday 26th September

As a Digital Cover Review Advisor we are looking for individuals with both customer service and sales experience to help liaise with our existing Bupa customers. Your main job is to chat with customers through our live chat environment to try and delve into their changing needs, assess their health insurance and ensure they are on the plan that fits them best.

Your working week will require you to be available between Monday to Sunday, between the hours of 7am until 8pm AEST on Mondays to Friday and 8am until 4:30pm AEST on Saturday’s and Sunday’s. This role will require you to work approximately 1 Saturday and 1 Sunday shift in a one-to-two-month period.

For this role you need to have really good internet connection. We wouldn’t be surprised if you already have it or are able to secure one - just make sure it’s got a download speed of at least 50 mbps and upload of 10mbps.

**What are we looking for?**
- You are someone that is all about helping people and super empathetic
- You should have a strong desire to find solutions that would make the customers happy and satisfied
- Previous experience in customer service and sales in a similar field would be amazing
- Written communication skills need to be totally on point, especially as this will be your primary method of communication with our customers
- You’ll be someone who is able to learn fast and can stay focused while working from home
- Whilst we love to keep things fun at work, keeping things professional and confidential is super important
- You need to be able to work independently, but still be a team player who’s happy to lend a hand
- Being tech-savvy is a must - we use a bunch of different platforms and screens, so you have to be able to handle it all like a pro

**Our commitment to your development**:
When you first join our team, you will go through an awesome training program that will set you up for success It is completely remote and can be done from anywhere in Australia You will be invited to log in from home and be part of a virtual classroom where you’ll work through various e-learning modules and receive product training. You will have access to an amazing system called “Know-It” that will give you all the support you need to tackle any questions or issues that come up.

**Why work at Bupa?**
- We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures.
- We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.
- Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.
- Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).
- An additional annual leave day for you to focus on your wellbeing
- An additional volunteer day each you for you to give back to your community

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