Digital Communications Advisor

6 months ago

Melbourne, Australia CitiPower and Powercor Full time

**Digital Communications Advisor**:

- Melbourne, VIC, AU, 3000**About us**:
CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.

We provide reliable, safe and affordable electricity and our businesses are independently rated as the best in the country for their efficiency. Sustaining this is all the more critical and challenging as greater electrification of homes, fleets and industries becomes a core strategy for reducing carbon emissions and addressing climate change.

It's an extremely rewarding experience, being able to harness smart and innovative technologies to help integrate renewables into the network and drive progress on climate change. Because every day, you're helping solve some of the biggest energy challenges of our generation.

Also, the electricity industry is going through significant transformation and our businesses are at the centre of it. Supporting a clean energy future, our electricity networks provide a gateway to renewables and choices such as solar, batteries and electric vehicles.

**About the role**:
This position will work closely with the broader Corporate Affairs team and internal business partners to:

- Develop and execute digital communications strategy and plans
- Advise on digital service design and delivery to ensure outstanding user experiences
- Proactively guide a strategic narrative through owned channels
- Continuously improve metrics for sentiment and performance

**What you’ll deliver**:

- Develop content strategies and user experience or customer journey maps to guide an integrated communications plan through digital channels
- Take a problem-solving approach to work, achieve required outcomes on time and to budget and demonstrate a strong commitment to a positive workplace culture
- Provide quality assurance to ensure digital experience and content is accurate and in line with objectives and brand guidelines
- Analyse and interpret data on user numbers, sentiment and performance to inform recommendations and improvements to digital channels to ensure consumer and stakeholder needs are met and ROI is achieved
- Monitor broader digital trends, risks, issues and opportunities and advise the Corporate Affairs team

**To succeed in the role you’ll have**:

- A tertiary qualification in digital marketing, communications or related discipline
- Experience and a record of achievement in digital communications and channel management gained in corporate, government and/or consulting organisations
- Skilled editing and proofreading for digital channels with proven ability to know what constitutes accessible and effective content
- Experience in the energy sector or utilities or other regulated sectors and understanding of the operating context is useful, but not essential.
- A motivated, solutions oriented multi-tasker able to keep pace in a fast-moving environment
- Ability to effectively manage and add value to external agency and internal business partner relationships
- Well-developed organisational and project management skills with a proven ability to plan and prioritise effectively, navigate ambiguity and work with autonomy and accountability to achieve desired outcomes.

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

**What’s next?**
- If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us._

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

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