Service Coordinator

2 months ago


Melbourne, Australia Grundfos Holding AS Full time

**Service Coordinator - Grundfos Australia**

**Location: Huntingdale**, Victoria**

**Are you ready for a new opportunity?**

Be part of the growing Oceania Service Delivery team, with this role being located in our Melbourne office in Victoria.

**Purpose of the Job**

**Why Grundfos?**
- Global values-positive organization
- Great team culture and positive work environment
- Wide range of employee benefits
- Access to extensive internal training with global career development opportunities

**About the Responsibilities -** These include:

- Administrative support for all other service colleagues & contractors involved with the various Service processes
- Scheduling technicians for onsite work
- Spare parts selection and ordering
- Answering after sales service calls from customers and end-users
- Follow-up of completed open service orders, concerning faults, repairs and quotations
- Organising training courses, technician toolbox talks, etc.
- Investigate and raise customer credit requests
- Efficient communication with all customers, staff, dealers, and internal stakeholders
- Take on administrative tasks for technicians.
- Technical service report proof reading and writing, prior to issuing.
- Monitor open service orders weekly and work with the responsible technician/department for appropriate action.
- Flexible working arrangements with start and finish times to suit business needs

**Your Skills and Experience Required**:

- At least 2 years work experience in a similar field is desirable
- Enthusiastic, task focused, working
- Outcome oriented & results orientated.
- Experienced in handling commercial and business support
- Communicative, independent, efficient, initiative-oriented, result-oriented
- Previous experience with pump technology or similar would be a positive attribute
- Ability to work with processes and participate in projects
- Good communication skills both oral and written

**About our Company**

With over 17 million pumps produced annually and over 20,000 employees in more than 55 countries, Grundfos is today one of the world’s leading manufacturer of pumps and pumping systems. Our products satisfy the markets’ needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by developing water technologies that improve quality of life for people and support the planet.

**More Information**

**We look forward to hearing from you.**
- Please note that we will only accept local citizens/permanent residency visa holders of the country._
- Grundfos is an Equal Opportunity Employer._


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