Service Desk Analyst

5 days ago


Parramatta, Australia Link Group Full time

**Overview**

The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses.

Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and Clients.

**Key Accountabilities and Main Responsibilities**

Operational Management
- Ticket triage / categorisation / prioritisation / assignment.
- Escalation of Major IT Incidents,
- AD user record currency, network Share access, account provisioning / termination
- Provide high quality customer service on inbound and outbound calls
- Provide efficient and effective query resolution by taking ownership for first call resolution
- Identify opportunities to provide information regarding other value-added services
- Participate in formal and informal team based training
- Adhere to all legislative requirements required for the role
- Ensure Service Level compliance for Incidents and Requests
- Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner
- Use agreed IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered
- Maintain and improve on key Service Desk performance indicators
- Participation in quality development
- Active involvement in team and cultural change within the Service Desk team
- Other responsibilities as directed by the Manager or Team Leader, Service

**Experience & Personal Attributes**
- Experience working on a Service Desk - providing IT support
- Active Directory
- Service Now
- ITIL processes
- Strong written and verbal communication
- Strong customer service skills


  • Service Desk Analyst

    7 months ago


    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer System Officer - Level 1**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...


  • Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer Systems Officer Level 1**: - **Temporary Full-Time up to 24 months (2 roles)**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and...


  • Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. - As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._ - We are _**_bold, imaginative, respectful_**_ and...


  • Parramatta, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery Oceania (HCMO) is a newly formed holding company for Hitachi Construction Machinery Australia and CablePrice New Zealand. We are a global brand providing a variety of machinery and commercial vehicles for customers in New Zealand and Australia to the Construction, Mining, Forestry and Transport industries. At the...

  • Service Desk Analyst

    8 months ago


    Parramatta, Australia Link Group Full time

    **Overview** The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses. Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and Clients **Key...


  • Parramatta, Australia Genesis IT&T Pty Ltd Full time

    A growing and reputable IT Solutions Provider located Parramatta is looking for an experienced Service Desk Analyst. Our client is a high-performing organisation that supports long-term sustainable employment through multiple paid certifications in your first 6 months. **Key responsibilities will include**: - Resolve technical incidents within relevant...


  • Parramatta, Australia Uniting Full time

    At Uniting we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. Our focus is always on the people we serve. We are **bold, imaginative, respectful, **and** compassionate.** **_ About the Role:_** This role is within the IT Service desk team of the Customer and...


  • Parramatta, Australia CDC Data Centres Full time

    **About us**: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and...

  • IT Service Desk Lead

    4 months ago


    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 69574**IT Service Desk Lead** **Location - Parramatta, on site requirement** **Employment type - Full time temporary opportunity until October 2028** **Salary - Clerk Grade 9/10 -$120,859 - $133,183 per annum, plus employer’s contribution to superannuation.** **About Aboriginal Housing...

  • Service Desk Officer

    2 months ago


    Parramatta, Australia Uniting Full time

    **Service Desk Officer**: - Parramatta CBD | Full-time Permanent | Hybrid Working Model_ **About the Role** This is a customer-centric role, with a strong focus on delivering exceptional service and first-line support across Payroll, Finance, HR, Procurement, and Fleet functions. Based in Parramatta CBD, this role offers a hybrid working model of 3 days...

  • IT Security Analyst

    6 days ago


    Parramatta, Australia Catholic Diocese of Parramatta Full time

    At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students. Our aim is to ensure our schools are the first choice for families, students...

  • Service Desk Officer

    7 months ago


    Parramatta, Australia Uniting Full time

    **Bring your solid Customer Service experience to Uniting where you will make a difference every day!**: - **Parramatta CBD base + hybrid**: - **Great base salary + super and NFP salary packaging benefits, 18,550 as a tax-free benefit!**: - **Work with a team of collaborative professionals.** **About the role**: This full time permanent role is...


  • Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. - As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._ - We are _**_bold, imaginative, respectful_**_ and...


  • Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. - As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._ - We are _**_bold, imaginative, respectful_**_ and...


  • Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 70495**Service Support Analyst** **Location: Parramatta CBD (Hybrid working arrangement)** **Employment type: Ongoing, Full-time (1 vacancy);** **Temporary, 12 months with possible extension (1 vacancy)** **Salary: Grade 5/6, ($93,295 - $102,941 p.a. plus employers’ contribution...


  • Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69709**IT Service Desk Team Leader** - Location Parramatta CBD - Full time ongoing opportunity (35 hours per week) - Salary from $106,025 to $117,363 pa. + super and annual leave loading - Diverse and inclusive organisation with generous leave entitlements including flex leave and...


  • Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced IT Service Desk Officer (Full Time, 12 month term) to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be...

  • IT Security Analyst

    6 days ago


    North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 507827 **Work type**: temporary full-time **Location**: Catholic Schools Parramatta Diocese **Categories**: Information Technology We are currently looking for an experienced IT Security Analyst, accountable for maintenance, operations, administration, configuration and implementation of various IT Security controls. **Please note: This is a...

  • Commercial Analyst

    7 months ago


    Parramatta, Australia Uniting Full time

    **Commercial Analyst - Seniors Services - **Fulltime permanent role based in Parramatta CBD. Hybrid model** - **Drive strategic decisions with cutting-edge data analytics.**: - **Empower teams with insightful financial analysis.**: - **Navigate Aged Care Reform with precision and compliance.**: - **Shape operational excellence through data-driven...


  • Parramatta, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and...