Service Desk Analyst

6 months ago

Parramatta, Australia NSW Government -NSW Police Force Full time

**Computer System Officer - Level 1**:

- **Ongoing Full-Time**:

- **Parramatta**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a **Service Desk Analyst **to be part of our Client Services & Engagement, Technology Command team. The Service Desk Analyst provides a range of quality ICT call centre services to NSWPF customers to support the efficient operations of NSWPF business. ICT service desk, a part of Business and Technology Services Command, is the first line in providing quality business technology support to NSWPF.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
The role requires you to provide first level ICT support covering both the customer service and technical requirements for a Service Desk role. Please describe a time where you were able to support a customer in addressing resolving a technical incident. What was the incident and how did your efforts contribute to the solution.

**Target Question 2**:
Please provide examples where you have provided a high level of customer service. What was your approach to achieving positive outcomes?

If you require any further information about this opportunity, please contact the hiring manager **Vanessa Hanshaw via (02) 8835 6798.**
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**:
The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

  • Service Desk Analyst Parramatta

    7 months ago

    Parramatta, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery Oceania (HCMO) is a newly formed holding company for Hitachi Construction Machinery Australia and CablePrice New Zealand. We are a global brand providing a variety of machinery and commercial vehicles for customers in New Zealand and Australia to the Construction, Mining, Forestry and Transport industries. At the...

  • Service Desk Analyst

    7 months ago

    Parramatta, Australia The Catholic Church Full time

    The Service Desk Analyst is responsible for the provision of front-line support of Information Technology services. **SUCCESS PROFILE** QUALIFICATIONS - Tertiary qualifications in Computer Systems, Computer Science or Information Technology. - Employment screening including Working with Children check to the satisfaction of Chancery. - Cisco Certified...

  • Service Desk Coordinator

    4 months ago

    Parramatta, Australia CDC Data Centres Full time

    **About us**: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and...

  • IT Service Desk Lead

    3 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 69574**IT Service Desk Lead** **Location - Parramatta, on site requirement** **Employment type - Full time temporary opportunity until October 2028** **Salary - Clerk Grade 9/10 -$120,859 - $133,183 per annum, plus employer’s contribution to superannuation.** **About Aboriginal Housing...

  • Service Desk Officer

    1 month ago

    Parramatta, Australia Uniting Full time

    **Service Desk Officer**: - Parramatta CBD | Full-time Permanent | Hybrid Working Model_ **About the Role** This is a customer-centric role, with a strong focus on delivering exceptional service and first-line support across Payroll, Finance, HR, Procurement, and Fleet functions. Based in Parramatta CBD, this role offers a hybrid working model of 3 days...

  • Service Desk Officer

    6 months ago

    Parramatta, Australia Uniting Full time

    **Bring your solid Customer Service experience to Uniting where you will make a difference every day!**: - **Parramatta CBD base + hybrid**: - **Great base salary + super and NFP salary packaging benefits, 18,550 as a tax-free benefit!**: - **Work with a team of collaborative professionals.** **About the role**: This full time permanent role is...

  • Service Desk Officer

    1 month ago

    Parramatta, Australia Uniting Full time

    Service Desk OfficerParramatta CBD | Full-time Permanent | Hybrid Working Model About the Role This is a customer-centric role, with a strong focus on delivering exceptional service and first-line support across Payroll, Finance, HR, Procurement, and Fleet functions. Based in Parramatta CBD, this role offers a hybrid working model of 3 days in the office and...

  • IT Service Desk/euc Officer

    4 months ago

    Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced IT Service Desk Officer (Full Time, 12 month term) to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be...

  • IT Service Desk Team Leader

    3 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69709**IT Service Desk Team Leader** - Location Parramatta CBD - Full time ongoing opportunity (35 hours per week) - Salary from $106,025 to $117,363 pa. + super and annual leave loading - Diverse and inclusive organisation with generous leave entitlements including flex leave and...

  • Service Support Analyst

    2 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 70495**Service Support Analyst** **Location: Parramatta CBD (Hybrid working arrangement)** **Employment type: Ongoing, Full-time (1 vacancy);** **Temporary, 12 months with possible extension (1 vacancy)** **Salary: Grade 5/6, ($93,295 - $102,941 p.a. plus employers’ contribution...

  • Front Desk Coordinator

    6 months ago

    Parramatta, Australia Royal Dental Care Full time

    Looking for an Experienced Dental Front Desk Coordinator Location: Parramatta Essential: - Dental or Medical Reception Experience - Australian Drivers License - Must be available Weekends Desirable: - Core Practice Software Experience - Ordering and stock control - HICAPS - Certificate III in Dental Assisting **Job Types**: Full-time, Part-time,...

  • Ict Service Desk Officer

    4 weeks ago

    Parramatta, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and...

  • Commercial Analyst

    6 months ago

    Parramatta, Australia Uniting Full time

    **Commercial Analyst - Seniors Services - **Fulltime permanent role based in Parramatta CBD. Hybrid model** - **Drive strategic decisions with cutting-edge data analytics.**: - **Empower teams with insightful financial analysis.**: - **Navigate Aged Care Reform with precision and compliance.**: - **Shape operational excellence through data-driven...

  • ICT Service Desk Officer

    3 weeks ago

    Parramatta, Australia Parramatta City Council Full time

    Job DescriptionThe City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially,...

  • ICT Service Desk Officer

    3 weeks ago

    Parramatta, Australia City of Parramatta Full time

    The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and...

  • Sales Order Desk Officer

    4 weeks ago

    Parramatta Park, Queensland, Australia people2people Full time

    We are seeking a highly skilled Sales Order Desk Officer to join our team at people2people, Edge Recruitment, Infront Sports and Frog Recruitment. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of order management processes.About the Role:The Sales Order Desk Officer...

  • Junior Automation Analyst

    2 months ago

    Parramatta, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryJunior or Senior level opportunity available to join well-established and expanding National Automation Team. Open to locations including Melbourne, Parramatta or Fortitude Valley.About the RoleWe have a great opportunity available for either a Junior Automation Analyst or an Automation...

  • Service Support Analyst

    3 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69499**Service Support Analyst** - Location Parramatta CBD with access to hybrid work arrangements - 1 x Temporary Full-time role (35 hours per week) and 1 x temporary Part-time role (21 hours per week) for a period of up to six months with the possibility of extension. - Salary from...

  • Ict Systems Analyst

    7 months ago

    Parramatta, Australia ARKA Consulting Services pty ltd Full time

    **ARKA CONSULTING SERVICES PTY LTD** ARKA CONSULTING SERVICES PTY LTD, a leading provider of P&C Insurance Solutions and Guidewire products, is seeking talented ICT System Analyst with expertise in the Guidewire Platform. Our team of skilled professionals plays a vital role in driving the success of our clients' development and integration projects. We are...

  • Junior Commercial Analyst

    6 months ago

    Parramatta, Australia Uniting Full time

    **NEW full time permanent role - Junior Commercial Analyst - Parramatta CBD/ Sydney CBD - hybrid role - 3 days in office - 2 days WFH** - Be part of a forward-thinking team dedicated to financial excellence and innovation. - Opportunity to develop and enhance your skills in a supportive and dynamic environment. - Career growth and professional development...