IT Service Desk/euc Officer

3 months ago

Parramatta, Australia WaterNSW Full time

Ready to make a splash in your career? WaterNSW is seeking an experienced IT Service Desk Officer (Full Time, 12 month term) to join our team.

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.

This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.

**Our **perks** and Benefits**:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
- Flexible working
- Work a 9-day fortnight at Full pay on the Enterprise agreement
- Up to 16 weeks paid parental leave
- Fertility leave
- Yearly corporate wear allowance
- Professional development and educational assistance
- Salary starting from Base $84,967 + Super
- And so much more

**What **you’ll** do**:

- Provide primarily first and some second level Information Technology support services across WaterNSW to facilitate the restoration of normal operational services with mínimal business impact for customers.
- Provide resolutions within established Service Level Agreements (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customer’s requirements and expectations.
- Assist in collecting the Service Desk and telephony metrics to enable the performance of the Service Desk to be measured and continually improved.
- Ensure that all Service Desk records assigned to the team are accurately maintained and regularly updated so that they reflect correct classification and all actions taken in sufficient detail; and that customers are regularly advised on the progress of their incidents, enquires and work requests.
- Contribute to the continuous improvement of processes, knowledge base and stakeholder relationships.

**What we are looking for**:

- Relevant qualifications in Information Technology or a related field, or equivalent knowledge and experience
- Current working knowledge of a wide range of computer technologies including desktop hardware, operating systems, peripherals and office automation products.
- Proven experience working in a service/help desk role with exceptional customer service skills and the ability to perform well under pressure, manage conflicting priorities and meet deadlines.
- Effective interaction with staff at all levels within the organisation and key stakeholders, including the ability to communicate solutions to technical and non-technical stakeholders.
- Proven experience in Service Desk management systems (ServiceNow), in Microsoft 365 suite and in producing knowledge articles and process documents.
- Assisting with new initiatives e.g., hardware rollout, new site commissioning, Software refreshes

**How we will support you**:

- At WaterNSW, we balance flexibility - and the way we work - with the needs of the business, our teams, and us as individuals.- When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.- We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities**More about our team/ culture**:

- No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.**Who is **WaterNSW**?**

WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution - for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.-
- Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page.- You must have full work rights in Australia to qualify for all positions at WaterNSW._

**We are a 2024 Circle Back Initiative Employer - we commit to **respond** to every applicant.**

**Privacy and collection of your personal information

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