Service Desk Coordinator

3 months ago

Parramatta, Australia CDC Data Centres Full time

**About us**:
Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

**About the role**:
The CDC service desk provides an important role for our Data Centre Operations business, as it serves as the point of contact for all issues related to our critical infrastructure and services.

In this critical 24/7 role, the service desk is responsible for effectively managing incidents, changes, and service request, ensuring timely resolution and minimising disruptions. Service Desk also recommend service improvement initiatives, managing complaints, suggestions, and compliments; and most serving as the DC Operations voice of CDC to our customers.

Key Accountabilities:

- Address customer queries and issues, ensuring timely and effective resolution while capturing and triaging them for further processing.
- Manage incidents by logging, categorising, escalating, and resolving them according to Service Level Agreement (SLAs), and communicate updates as required.
- Oversee Post-Incident Reviews (PIRs), ensuring they are logged, completed, and any actions are assigned and resolved within SLAs.
- Monitor alerts and escalate them to 24x7 technicians and on-call support teams as needed.
- Support the Change Manager with change approvals, extension of dates, Change Advisory Board (CAB) note-taking and actions, and change communications.
- Handle service requests, ensuring they are appropriately assigned and actioned within SLAs.
- Coordinate root cause analysis for recurring incidents without identified root causes.
- Maintain and update knowledge articles to improve troubleshooting efficiency and support. Perform ad-hoc reporting and administrative duties as required

**Why work for CDC?**
- Access to CDC Academy: As part of our commitment to professional development, we provide access to our online learning platform, CDC Academy. You will have the opportunity to expand your skill set and stay up to date with industry trends through a wide range of training courses.
- Rewards and recognition: to remind employees that they are valued and play a key role in CDC’s business. An inspiring workspace: CDC is a place where people want to be and see their ideas become a reality in CDC’s future.

**About you**:
This opportunity requires strong and effective communication and incident response skills. We are seeking proactive problem solvers who demonstrate a sense of urgency and a customer-centric approach. You are motivated to consistently prioritise client needs and deliver exceptional service.

We highly encourage those who resonate with the characteristics described and have similar or transferable experience to apply.
- Motivated to provide outstanding customer service.
- Excel at resolving challenges through innovative problem-solving.
- Self-motivated and enjoy contributing to a team-focused environment. Skilfully handle customer service inquiries while maintaining operational standards

**Essential**:

- Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.
- Ability and availability to work 24/7 shift work

**How to Apply**:
If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

  • Front Desk Coordinator

    5 months ago

    Parramatta, Australia Royal Dental Care Full time

    Looking for an Experienced Dental Front Desk Coordinator Location: Parramatta Essential: - Dental or Medical Reception Experience - Australian Drivers License - Must be available Weekends Desirable: - Core Practice Software Experience - Ordering and stock control - HICAPS - Certificate III in Dental Assisting **Job Types**: Full-time, Part-time,...

  • IT Service Desk Lead

    2 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 69574**IT Service Desk Lead** **Location - Parramatta, on site requirement** **Employment type - Full time temporary opportunity until October 2028** **Salary - Clerk Grade 9/10 -$120,859 - $133,183 per annum, plus employer’s contribution to superannuation.** **About Aboriginal Housing...

  • Service Desk Analyst

    5 months ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer System Officer - Level 1**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Service Desk Analyst Parramatta

    5 months ago

    Parramatta, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery Oceania (HCMO) is a newly formed holding company for Hitachi Construction Machinery Australia and CablePrice New Zealand. We are a global brand providing a variety of machinery and commercial vehicles for customers in New Zealand and Australia to the Construction, Mining, Forestry and Transport industries. At the...

  • Senior Service Desk Analyst

    3 weeks ago

    Parramatta, New South Wales, Australia NSW Government Full time

    About the RoleWe are seeking a highly skilled Service Desk Senior Analyst to join our Technology Service Center - Technology and Communication Services Command. As a key member of our team, you will be responsible for providing exceptional support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive...

  • Service Desk Officer

    5 days ago

    Parramatta, Australia Uniting Full time

    **Service Desk Officer**: - Parramatta CBD | Full-time Permanent | Hybrid Working Model_ **About the Role** This is a customer-centric role, with a strong focus on delivering exceptional service and first-line support across Payroll, Finance, HR, Procurement, and Fleet functions. Based in Parramatta CBD, this role offers a hybrid working model of 3 days...

  • Service Desk Officer

    5 months ago

    Parramatta, Australia Uniting Full time

    **Bring your solid Customer Service experience to Uniting where you will make a difference every day!**: - **Parramatta CBD base + hybrid**: - **Great base salary + super and NFP salary packaging benefits, 18,550 as a tax-free benefit!**: - **Work with a team of collaborative professionals.** **About the role**: This full time permanent role is...

  • Service Desk Officer

    5 days ago

    Parramatta, Australia Uniting Full time

    Service Desk OfficerParramatta CBD | Full-time Permanent | Hybrid Working Model About the Role This is a customer-centric role, with a strong focus on delivering exceptional service and first-line support across Payroll, Finance, HR, Procurement, and Fleet functions. Based in Parramatta CBD, this role offers a hybrid working model of 3 days in the office and...

  • IT Service Desk Team Leader

    2 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69709**IT Service Desk Team Leader** - Location Parramatta CBD - Full time ongoing opportunity (35 hours per week) - Salary from $106,025 to $117,363 pa. + super and annual leave loading - Diverse and inclusive organisation with generous leave entitlements including flex leave and...

  • IT Service Desk/euc Officer

    2 months ago

    Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced IT Service Desk Officer (Full Time, 12 month term) to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be...

  • Service Desk Senior Analyst

    3 weeks ago

    Parramatta, New South Wales, Australia NSW Government Full time

    About the RoleWe are seeking a highly skilled Service Desk Senior Analyst to join our Technology Service Center - Technology and Communication Services Command. As a key member of our team, you will be responsible for providing technical support and assistance to our customers, resolving complex technical issues, and collaborating with internal stakeholders...

  • Service Desk Analyst

    5 months ago

    Parramatta, Australia The Catholic Church Full time

    The Service Desk Analyst is responsible for the provision of front-line support of Information Technology services. **SUCCESS PROFILE** QUALIFICATIONS - Tertiary qualifications in Computer Systems, Computer Science or Information Technology. - Employment screening including Working with Children check to the satisfaction of Chancery. - Cisco Certified...

  • Help Desk Associate

    16 hours ago

    Parramatta Park, Queensland, Australia Synaco Global Recruitment Full time

    Job DescriptionThe company we have been working with is a well-established business recognized for its exceptional service, quality, and expertise in the steel industry.We are looking for a Help Desk Associate to join our team on an ongoing basis. As a Help Desk Associate, you will be the frontline representative of the business.Your primary responsibilities...

  • Project Coordinator

    6 months ago

    Parramatta, Australia Service Stream Full time

    Primary Location Parramatta, NSW Job Description Summary An exciting opportunity has arisen for a Project Coordinator, to join Service Stream in our Telecommunications Sector based in Parramatta or Melbourne Office About the Role The role is primarily responsible for the end to end management of work orders and the related financial administration derived...

  • Project Coordinator

    7 months ago

    Parramatta, Australia Service Stream Full time

    Primary Location Parramatta, NSW Job Description Summary An exciting opportunity has arisen for a Project Coordinator, to join Service Stream in our Telecommunications sector based in North Sydney About the Role The role is primarily responsible for the end to end management of work orders and the related financial administration derived from this. The...

  • Reservations Service Coordinator

    1 week ago

    Parramatta Park, Queensland, Australia Novotel Full time

    Hotel Reservations AgentNovotel Sydney Parramatta is seeking a skilled Reservations Agent to join their team. The ideal candidate will have prior experience in a reservations or front desk role within the hospitality industry.Key ResponsibilitiesManage and process all reservations via phone, email, and online platforms with a focus on accuracy and attention...

  • Digital Marketing Coordinator

    4 months ago

    Parramatta, Australia Service Stream Full time

    Description Summary We have an exciting opportunity for a creative and savvy Digital Marketing Coordinator to join our growing company and help build our brand! About the Role Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities,...

  • Service Coordinator

    2 weeks ago

    Parramatta, Australia Bolton Clarke Full time

    Monday to Friday | Casual Competitive salary + super + $18,550 salary packaging Based in Parramatta The Service Coordinator will provide service coordination for care recipients receiving Bolton Clarke Home Care Packages funded by the Commonwealth Government, Department of Human Services.What are the Home Care Packages?Aligned with the Consumer Directed...

  • Reservations Coordinator

    4 weeks ago

    Parramatta, New South Wales, Australia Novotel Full time

    {"h1": "Reservations Agent Role at Novotel Sydney Parramatta", "p": "We are seeking a dedicated and enthusiastic Reservations Agent to join our team at Novotel Sydney Parramatta. As a key member of our front desk team, you will be responsible for managing and processing all reservations via phone, email, and online platforms with a focus on accuracy and...

  • Digital Marketing Coordinator

    4 weeks ago

    Parramatta, New South Wales, Australia Service Stream Full time

    About Service StreamService Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.We provide end-to-end engineering and asset management solutions for our blue-chip client base.This is a permanent,...