IT Technical Analyst

3 weeks ago

Parramatta, Australia Uniting Full time

At Uniting we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. Our focus is always on the people we serve.

We are **bold, imaginative, respectful, **and** compassionate.**

**_ About the Role:_**

This role is within the IT Service desk team of the Customer and Transformation directorate.

You will be responsible for all Uniting customers in relation to IT incidents, service requests and problems that are more complex or have been escalated ensuring the customer deals with one point of contact during their journey.

**As IT Technical Analyst your day to day responsibilities will be;**
- Act as escalation point and Subject Matter Expert for the Service Desk and customers
- Focus on minimizing impact and urgency of incidents, problems, requests with relevant support groups, vendors and customers
- Perform standard Installs, Moves and Upgrades of software and hardware to PCs, ensuring all additions, changes and deletions are actioned accordingly

**Ideally you are and possess;**
- Excellent written and verbal communication skills
- Organised, systematic, thorough, accurate and disciplined
- You have strong, active and empathetic listening skills
- Substantial analytical and problem-solving skills
- Excellent Customer Service ethics with a commitment to delivering high-quality customer service excellence at all times

**Qualifications and Experience**:

- Bachelor qualification in a relevant field or equivalent experience
- Technical diploma or Degree
- 3-5 or more years' experience in your field of expertise
- Remote user support experience
- Knowledge of IT hardware and software - theory and practical
- Experience with high volumes, and data entry
- Demonstrated experience working to tight deadlines in a medium to large scale IT environment
- Proficiency in MS Office Suite and Window Servers
- Familiarity with website layouts and html

**Even better**:
5+ years senior service desk experience

**To review the PD please click on the link below**

PD - IT Technical Analyst.docx

**_ What is in it for you?_**

You will be part of a fun and friendly supportive team, feel valued and work in a fast-paced environment for a progressive organisation. Uniting is a phase of growth and transformation; the latter may lead to opportunity to grow with us

**Aboriginal and Torres Strait Islander people are encouraged to apply.

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