Service Desk- Level 2

1 week ago


Parramatta, Australia Genesis IT&T Pty Ltd Full time

A growing and reputable IT Solutions Provider located Parramatta is looking for an experienced Service Desk Analyst. Our client is a high-performing organisation that supports long-term sustainable employment through multiple paid certifications in your first 6 months.

**Key responsibilities will include**:

- Resolve technical incidents within relevant service levels
- Take ownership of escalated tickets
- Follow processes and guidelines to achieve the best outcome
- Ensure that industry best practices are applied whenever possible
- Provide customers with regular updates
- Ensure documentation is up to date

**To be considered for this position essential requirements include**:

- Minimum of 2 years’ experience working as a Level 2 Service Desk Engineer (MSP experience is desired although not essential)
- A valid drivers license and you have your own vehicle (car allowance provided)
- Certifications such as ITIL. MCSA, MCSE or MCITP, CCNA or Sophos are desired.
- Experience across HyperV, Microsoft (AD, Exchange, SQL), Network (WAN/LAN/Routers/Switches/Firewalls), Cloud Solutions and Storage technologies
- MS Windows Servers, Cloud Migration experience including Office365 are essential
- Ability to work unsupervised, to a very high standard and have excellent problem-solving skills
- Have excellent communication skills and a strong customer service focus
- Be able to work flexible hours

Only Australian or Permanent Residents can be considered for this role.

Interviews are actively being conducted. APPLY now to secure your next permanent role. To APPLY please submit your CV today. Got questions? Contact
**Lauren** on
**02 9236 4500** or



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