![Karlka Recruiting Group](https://media.trabajo.org/img/noimg.jpg)
Aps5 Complaints Handling Officer
2 months ago
6-month contract
- Federal Government Agency
- Penrith NSW Location
**About the company**
Karlka Recruiting Group has partnered with a
**Federal Government Agency** to engage an 6-month contract.
***This position is located in their busy Penrith NSW
***office for an initial
**6-month contract.**
**Duties**
- Process complaints and prepare complaints documentation to enable the decision maker to make decisions within legislated time frames
- Manage and resolve a caseload of routine complaints and including conciliations
- Monitor incoming complaints to ensure high-risk or complex complaints are escalated to line managers
- Support education and training programs in relation to the effective handling of complaints to inform and educate participants
- Develop and maintain productive working relationships with a range of stakeholders to facilitate the work of the complaints handling function
**Requirements/Skills**
- Previous experience in a complaint-handling environment, managing routine complaints to a high standard.
- Must be an Australian Citizen
- Baseline highly desirable
**Benefits working with this Client**
- Baseline will be sponsored
- 6 months extension available
- Growth in a federal government role
**Benefits working with Karlka Recruiting Group**
- Weekly pay
- Ongoing support: Pre, during and post placement
- Dedicated consultant per contract
- Employee Assistance Program available
- Our agency supports Indigenous communities
**How to Apply**
**18/01/2023**
Consultant:
**Shynata**
Applications received after the
- due date_ may be considered for similar roles.
SCR-shynata-kuresa
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