Aps5 Reportable Incidents

3 weeks ago

Penrith, Australia Chandler Macleod Full time

**Location***
- Penrith, New South Wales
- **Category***
- Office Support
- **Salary**
- $ AUD - $ AUD Hourly
- **Posted**
- 11-Apr-2024
- **Work type**
- Contract
- **Contact**
- Zoe Eagles
- **Reference**
- BH-159515
Chandler Macleod is currently recruiting for an _**_APS 5 Reportable Incidents Officer_**_ to work for a_**_ Federal Government client_**_ based in _**_Parramatta or Penrith._**_ _**_Contract role untill 22/05/2026 with the possibility of extension._**_**_Description:_**_- Assessing and monitoring complaints and other regulatory intelligence, consistent with the National Disability Insurance Scheme Act 2013 and Rules.
- Managing a caseload of complaints in connection with the provision of supports and services by Registered or unregistered NDIS providers, including the assessment of complex matters and escalating incidents for investigation or other action where necessary.
- Identifying and providing advice on trends and issues through the oversight and review of complaints received by the client.
- Completing assessments of complaints and other regulatory intelligence to a quality standard within agreed timeframes.
- Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability, through the provision of information about the Commission's functions.
- Developing and maintaining strategic relationships with a large and diverse range of external stakeholders, including state and territory counterparts, service providers, and regulatory bodies to facilitate the work of the function, and the client more broadly.
- Preparing complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions.
- Contributing to a learning culture where expertise can be developed and appropriately shared.
- Contributing to supporting and building capability in a team environment through input in team and national forums.
- Have an understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.

**_Required Skills:_**_ _
- Complaint Assessment and Monitoring
- Caseload Management
- Escalation of Incidents
- Trend Identification and Analysis
- Compliance with Regulations and Standards
- Timely Completion of Assessments
- Provider Education and Training
- Relationship Building with Stakeholders
- Strategic Communication
- Corporate Documentation Preparation
- Contribution to Learning Culture
- Team Collaboration and Capability Building
- Understanding of Vicarious Trauma

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