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Call Centre

4 weeks ago

Central Coast, Australia HammondCare Full time

**Expression of Interest: Schedulers needed on a 6-8 week contract**
- Casual positions available
- Shifts available: 6am-2pm, 9am-5pm and 2pm-10am
- Maximise your take-home pay with NFP salary packaging
- Enjoy a work-life balance with set shifts and hours

**What's involved in the role?**:
Provide, maintain and create the rostering/schedule for our Specialised Carers across Home Care to ensure our clients are properly cared for.
- The Scheduler will efficiently manage and administer client and staff schedules. This will include ensuring rounds are set up with consideration to consistency, efficiency and fairness, whilst maintaining care worker contracted hours.
- Actively and cooperatively participate as a member of the centralised support team and provide system and staff administration by maintaining up-to-date data on care worker information.

**What do you need to apply?**:

- Experience and/or qualifications in customer service, scheduling/rostering, data analytics or call centre (preferred but not essential)
- Exceptional time management skills and the ability to manage multiple deadlines
- Demonstrated experience in a similar role with a high level of attention to detail
- You’re a natural problem solver and have outstanding communication and coordination skills