Call Centre Manager

3 weeks ago

Gold Coast, Australia Insight Resourcing Pty Ltd Full time

As a thriving national enterprise in the installation of Solar Energy, our client specialises in connecting people with affordable and environmentally sustainable energy for their home or business.

Head-officed in Coombabah on the Gold Coast, this fast-growing solar energy player has been in operation since 2012 and has established a solid footprint across the eastern seaboard of Australia.

With an excellent team culture and great offices, complete with upbeat music, ping pong table, basketball/tennis courts and a trendy working environment, this is an opportunity to join a company that truly values having fun while you work.

**THE ROLE**:
This is a newly created opportunity for an experienced Team Leader or Call Centre Manager to join this established and ever-growing business.

Job reponsibilities will include:

- Leading, mentoring and coaching the call centre team to achieve results.
- Provide a high level of assistance to the existing Head of Sales and act as a 2IC, implementing strategies and monitoring KPI's and performance.
- Script and objection handling
- Lead management utilising CRM
- Conduct individual and group training sessions, including onboarding
- Provide a high level of service to customers and lead by example

**YOU WILL HAVE**:
To be successful in this position, you must be well presented, nurturing, supportive, trustworthy and likeable, with excellent communication skills and phone manner.

You will be working closely with the current Head of Sales, to lead the contact centre team to success, so proven experience in coaching, mentoring and developing staff will be required. Additionally, you must have excellent time management skills and the ability to self lead, problem solve and make decisions.

On offer is a generous salary that is negotiable based on experience, plus entry into an exciting modern business experiencing some rapid growth.

**Insight Resourcing

  • Administration Coordinator

    2 weeks ago

    Gold Coast, Australia Queensland Health Full time

    The Role An opportunity has become available for an Administration Coordinator - Review Call Centre (Adult Outpatients Department) to join Gold Coast Health (GCH) where the focus of our 12 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia. You will - Supervise...

  • Work From Home Customer Service

    2 months ago

    Gold Coast, Australia Sitel Full time

    **WORK FROM HOME Customer Service (Call Centre - Inbound) Banking industry**: - Req ID#: 366356- Gold Coast, Queensland, Queensland, AU**WORK FROM HOME Customer Service (Call Centre - Inbound) Banking industry**: - Customer Service**About the position**: Our people are our greatest asset. Once you join our team, we invest in you, with internal programs,...

  • Centre Manager

    1 week ago

    Gold Coast, Australia Gough Recruitment Full time

    Work for a Leading Retail Property Owner - Positive and supportive team - Call Milli on 0439 778 823 **The Client** An exciting opportunity awaits to join an established and market-leading Retail Shopping Centre Owner. Our client boasts an enviable portfolio of shopping centres and now requires a dynamic Centre Manager to join their team. **The Role** As...

  • Work From Home Customer Service

    4 weeks ago

    Gold Coast, Australia Foundever Full time

    **About the position** **WORK FROM HOME Inbound Team **where delivering **exceptional customer service** is a passion and a natural part of who you are. It's in your DNA! We want people who have an excellent personality, empathy and strong work ethic. Our people are our greatest asset. Once you join our team, we invest in you, with internal programs,...

  • Work From Home Customer Service

    3 months ago

    Gold Coast, Australia Foundever Full time

    **About the position** **WORK FROM HOME Inbound Team **where delivering **exceptional customer service** is a passion and a natural part of who you are. It's in your DNA! We want people who have an excellent personality, empathy and strong work ethic. Our people are our greatest asset. Once you join our team, we invest in you, with internal programs,...

  • Work From Home Customer Service

    3 weeks ago

    Gold Coast, Australia Foundever Full time

    **About the position** **WORK FROM HOME Inbound Team **where delivering **exceptional customer service** is a passion and a natural part of who you are. It's in your DNA! We want people who have an excellent personality, empathy and strong work ethic. Our people are our greatest asset. Once you join our team, we invest in you, with internal programs,...

  • Work From Home Customer Service

    3 weeks ago

    Gold Coast, Australia Foundever Full time

    **About the position** **WORK FROM HOME Inbound Team **where delivering **exceptional customer service** is a passion and a natural part of who you are. It's in your DNA! We want people who have an excellent personality, empathy and strong work ethic. Our people are our greatest asset. Once you join our team, we invest in you, with internal programs,...

  • Call Centre Team Manager

    7 days ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    Are you ready to take on a dynamic leadership role that offers the best of both worlds? Look no further! At Youi, we're seeking a passionate and dynamic individual to join us as a Part-Time Team Manager in our Call Centre. Working Monday to Friday from 08h00 to 14h30, you'll lead a team of up to 12 talented sales advisors. With our high-performing part-time...

  • Work From Home Customer Service

    2 months ago

    Gold Coast, Australia Sitel Full time

    **About the position**: Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. You will answer inbound calls and assist with general banking enquiries from existing customers. This can range from credit cards, transaction/savings...

  • General Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Nurse at Call Full time

    General/Business Unit Manager (CEO & General Management) Nurse at Call is a family owned boutique labour hire company, specialising in the recruitment and placement of top tier nurses and midwives to rural, remote and coastal facilities throughout Australia. We are seeking a general manager who possesses strong leadership skills and who is an effective...

  • Call Center Representative

    4 weeks ago

    Gold Coast, Australia Foundever Full time

    **About the position** **Customer Service - Inbound Team **where delivering exceptional service is a passion and a natural part of who you are. It's in your DNA! We want people who have an excellent personality, empathy and strong work ethic. Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and...

  • Call Centre Team Manager

    2 weeks ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    Are you ready to take on a dynamic leadership role that offers the best of both worlds? Look no further At Youi, we're seeking a passionate and dynamic individual to join us as a Part-Time Sales Team Manager in our Call Centre.Working Monday to Friday from 08h00 to 14h30, you'll lead a team of up to 11 talented sales advisors. With our high-performing...

  • Operations Manager

    2 weeks ago

    Gold Coast, Australia Gough Recruitment Full time

    Fast-paced, dynamic working environment - Work across a premium asset in the portfolio - Contact Milli Hargreaves on 0439 778 823 **The Client** Our Client is a Major Landlord with a substantial portfolio across the state. This is a rare opportunity to join a highly respected brand and take ownership of the operational functions of the Shopping...

  • Call Center Representative

    4 weeks ago

    Gold Coast, Australia Foundever Full time

    **About the position** **Customer Service - Inbound Team **where delivering exceptional service is a passion and a natural part of who you are. It's in your DNA! We want people who have an excellent personality, empathy and strong work ethic. Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and...

  • Call Center Representative

    4 weeks ago

    Gold Coast, Australia Foundever Full time

    **About the position** **Customer Service - Inbound Team **where delivering exceptional service is a passion and a natural part of who you are. It's in your DNA! We want people who have an excellent personality, empathy and strong work ethic. Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and...

  • Call Centre Team Manager

    3 weeks ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    Are you ready to take on a dynamic leadership role that offers the best of both worlds? Look no further! At Youi, we're seeking a passionate and dynamic individual to join us as a Part-Time Sales Team Manager in our Call Centre. Working Monday to Friday from 08h00 to 14h30, you'll lead a team of up to 11 talented sales advisors. With our high-performing...

  • Call Center Representative

    3 weeks ago

    Gold Coast, Australia Sitel Group Full time

    **About the position** **Customer Service - Inbound Team **where delivering exceptional service is a passion and a natural part of who you are. It's in your DNA! We want people who have an excellent personality, empathy and strong work ethic. Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and...

  • Call Center Representative

    4 weeks ago

    Gold Coast, Australia Foundever Full time

    **About the position** **Customer Service - Inbound Team **where delivering exceptional service is a passion and a natural part of who you are. It's in your DNA! We want people who have an excellent personality, empathy and strong work ethic. Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and...

  • Centre Manager

    3 weeks ago

    Gold Coast, Australia Sunkids Full time

    A rare opportunity to join Sunkids Children's Centres in the Gold Coast region is now available. Sunkids prides themselves on well-developed professional relationships with our Centre Managers therefore these opportunities do not arise often. We are seeking a highly motivated early childhood professional that has previous Centre Manager experience managing...

  • Call Center Representative

    2 weeks ago

    Gold Coast, Queensland, Australia Foundever Full time

    About the positionCustomer Service - Inbound Team where delivering exceptional service is a passion and a natural part of who you are. It's in your DNA We want people who have an excellent personality, empathy and strong work ethic.Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to...