Import/ Operations Customer Services Coordinator

3 days ago

Melbourne, Australia Adecco Full time

Work for a leading logistics and freight forwarding company.
- Permanent full-time opportunity.
- Competitive salary.

An exciting opportunity has been presented for a highly skilled and motivated Import/ Operations Customer Services Coordinator in Tullamarine, on a permanent full-time basis.

As an Import/ Operations Customer Services Coordinator, you will play a crucial role in handling import shipments (FCL/LCL), liaising with carriers and service providers, and coordinating end-to-end solutions for customers. Your focus will be on ensuring customer satisfaction, responding to inquiries, resolving issues, and identifying new opportunities. You will also be responsible for day-to-day account performance and managing shipments from start to finish for ease of doing business.

**Client Details**

Adecco is thrilled to be partnering with a leading logistics and freight forwarding company specialising in international shipping services. With a strong presence in the Australian market, our client offers a comprehensive range of solutions to meet the diverse needs of its customers. As an industry leader, they excel in managing complex import and export processes, providing efficient and cost-effective logistics solutions.

Our clients offers a range of services, from international shipping, customer brokerage, and supply chain management to LCL & FCL sea freight. Our client specialises in delivering seamless import and operations solutions to their valued customers, whilst embracing innovation and staying ahead of industry trends.

**Description**
- Manage POs, follow up on execution, and ensure timely job completion for invoicing.
- Maintain and update the visual board, ensuring all tasks are completed within guidelines.
- Identify additional customer needs and opportunities while maintaining standard operating procedures (SOPs).
- Facilitate new quotes as required and maintain client rate cards on a regular basis.
- Provide weekly reports on the current position, opportunities, threats, and profitability.
- Handle LCL/FCL/Air and Sea shipments effectively.
- Coordinate cartage for various shipments.
- Facilitate communication between customers and relevant internal departments (customs, claims).
- Track and trace international cargo, providing regular status reports.

**Profile**

To be considered for this role you will have
- Minimum 1 year of experience as an Import or Export Freight Forwarder, with proficiency in Sea and Air freight operations (experience with Cargowise is essential).
- Strong knowledge of import and operations processes, documentation, and customs regulations.
- Excellent customer service skills focusing on problem-solving and timely solutions.
- Proven ability to handle multiple tasks and prioritise effectively.
- Proficient in using logistics software and systems.

**Job Offer**

**How to apply**

Successful applicants can expect a recruitment process that consists of initial screening and interview conducted by Adecco, before being submitted for client interview, and background checks (medical, police check, and reference).

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