Performance Manager

2 weeks ago

Melbourne, Australia Bupa Full time

Analyse performance & provide recommendations for business optimisation
- Flexible location & based Australia wide, working AEST Hybrid work model and enjoy work/life balance

**Be at the heart of our brave new digital world**

We thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do.

This means you’ll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world. Working in such a customer-focused and rewarding area brings a huge variety of opportunities for professional and personal growth. Just imagine the impact you could make

**About the role**

As a Performance Manager, you will be responsible for supporting the success of the Digital and Data function by providing insights into its operations and overseeing Key Performance Indicators to ensure performance governance. You will focus on analysing business performance and providing actionable recommendations to enhance adequate performance. As a digital business does not involve physical procurement or supply chain management, the Performance Manager primarily focuses on digital aspects of the business.

You will have focus on:
**1. Business Performance Analysis**:

- Monitor and analyse key business metrics to evaluate performance against pre-established KPIs.
- Identify trends, patterns, and opportunities for improvement through data-driven insights.

**2. Financial Analysis**:

- Collaborate with the finance team to develop budgets, forecasts, and financial models to support business decision-making.

**3. Insights and Reporting**:

- Generate comprehensive reports and dashboards that provide a holistic view of the digital business's performance, using Bupa established analytics tools.
- Provide actionable insights and recommendations to improve operational efficiency, revenue growth, and customer experience.

**4. Stakeholder Collaboration**:

- Work with IT teams to leverage technology and analytics tools to improve data accuracy, reporting efficiency, and business intelligence capabilities.

**5. Industry Research and Benchmarking**:

- Stay updated on industry trends, competitive landscape, and emerging digital technologies.
- Conduct market research and competitor analysis to identify potential opportunities and challenges.
- Benchmark the digital business's performance against industry standards and best practices, making recommendations for improvement.

**About You**

To be considered for this role you will have:

- Bachelor's degree in Business Administration, Marketing, Finance, or a related field. A master's degree is a plus.
- Proven experience in a similar role, preferably in a digital business environment.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights.
- Proficiency in data analysis tools and techniques, such as Excel, SQL, Power BI and data visualization tools.
- Familiarity with digital marketing platforms, web analytics, and business intelligence tools.
- Excellent communication and presentation skills, with the ability to effectively convey complex information to stakeholders at various levels.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Strategic mindset and the ability to think critically to drive business growth and improvement.
- Knowledge of digital business models, online marketplaces, and e-commerce trends.
- Familiarity with labor cost management and vendor relationship management.
- Proactive, self-motivated, and able to work independently as well as part of a team.
- Business and IT Delivery Teams to deliver effective and cost efficient technology based solutions.

**What’s in it for you**

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be encouraged to innovate. You will be collaborating with various teams globally to deliver exceptional experiences. You will have the opportunity to further learn and develop with excellent internal development courses available and a supportive, career development environment. We trust, respect and consider everyone, knowing your difference will make the difference.
- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._

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