Asset & Performance Manager

3 weeks ago

Melbourne, Australia John Holland Full time

Melbourne, VIC, AU, 3000**About John Holland**:
At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work.

That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of a team that thrives on rising to the challenge of transforming lives for good.

**About the Role**:
John Holland, operating under the banner Cross Yarra Partnership Asset Management Services (CYP AMS), is engaged to provide the asset management services as part of a PPP over a 24 year contract period for the Melbourne Metro Tunnel project. CYP AMS is currently operating in its mobilisation phase, working with CYP Design & Construction Joint Venture (CYP D&C).

We are currently are looking to engage an Asset and Performance Manager to join the high performing team.

The role is a key leadership position and is responsible for the development, implementation and ongoing management of the asset management system, contract performance and compliance framework, including systems and processes, to ensure contract deliverables are met. The role will facilitate establishment of the framework through co-ordinating input from specialists within the JH Corporate Business and Project Team. During the Maintenance Phase the role will encompass responsibility for ongoing improvements of the asset management system, delivery of asset management and maintenance plans, performance reporting, Help Desk Services and provision of the Computerised Maintenance Management Systems (CMMS).

**Key Responsibilities**:

- Develop performance and compliance management framework, systems and processes to ensure contract deliverables and targets are met by drawing on specialist skills of the JH Team.
- Develop and deliver asset management and contractual performance reports
- Ensure that the project conforms with statutory, ISO 55001, and AS/NZS regulatory / legal requirements
- Identify, manage and monitor performance objectives, requirements, risks and other issues that may adversely impact the surety of successful project delivery
- Provide guidance and support to the Maintenance Subcontract leadership team to develop and maintain a performance culture that drives business improvement
- Implement robust risk management processes, capability, focus and discipline associated with quality implemented by HSEQ Lead
- Ensure that the workplace understands and meets its regulatory and legal obligations as they relate to the contract
- Work with corporate Asset Management System resources to obtain and maintain site certification to ISO 55001 under John Holland system umbrella. Implement compliance measures with ISO 9001, ISO140001 and AS4801 as related to asset and performance management
- Manage client expectations and communicate effectively with the Maintenance Subcontract team
- Work with the JH Team and relevant stakeholders to build the Computerised Maintenance Management System (CMMS), ensuring it supports the contract requirements. Monitor the use of the CMMS during the Maintenance Phase to ensure it is effectively utilised by the JH Team and stakeholders.
- Recruit and develop the Services team to provide overall management of Technology, BMS, CMMS and Help Desk Services
- Responsible for the overall integrity of the Performance Data ensuring that data captured is accurate and timely.
- Provide leadership and mentoring to staff
- Perform all duties in accordance with John Holland policies, processes, systems and procedures
- Develop, manage and maintain Maintenance Phase documentation.
- Manage internal staff and external contractors to ensure compliance with requisite inductions, qualifications and work processes

**What we are looking for**:

- Tertiary qualifications in Engineering, Business, Facility Management, Quality Management, Project Management, Technology or related discipline.
- Asset Management, Quality, safety and compliance experience gained within infrastructure/ transport or related industry.
- Experience in similar role within an operational PPP environment.would be preferred but not essential.
- Experience in developing and managing contracts, project QA management systems and asset management systems in a highly complex operating environment
- Ability to understand, interpret and comply with contracts and contractual requirements
- Improvement and Risk Management practices
- Safety and Environmental Management experience

**As part of the team, you help us deliver on our promise to transform lives.**:
Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.

We want you to be with us for the long-term, so providing you with rich career experiences

  • Amp Bank Customer Service Consultant

    6 days ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityProvide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service.You will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have no relevant...

  • Performance & Talent Lead

    2 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Performance & Talent Lead

    2 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Amp Bank Customer Service Consultant

    3 weeks ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** Provide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service. You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if you have no...

  • Product Manager

    2 months ago

    Melbourne, Australia AMP Limited Full time

    Competitive base plus 12% super - High Performing team The Opportunity The product manager for Multi-asset & Goals Strategies will support the Senior Product Owner and be responsible for contributing to product development and management for Multi-asset & Goals funds. The role will be required to co-ordinate and contribute to various cross functional teams...

  • Product Designer

    4 days ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Nsc Consultant

    4 days ago

    Melbourne, Australia AMP Full time

    NSC consultant - Be part of a high performing team - Location: Melbourne - 6 Month contract **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds...

  • Product Manager

    6 days ago

    Melbourne, Victoria, Australia AMP Limited Full time

    Competitive base plus 12% super High Performing teamThe OpportunityThe product manager for Multi-asset & Goals Strategies will support the Senior Product Owner and be responsible for contributing to product development and management for Multi-asset & Goals funds. The role will be required to co-ordinate and contribute to various cross functional teams for...

  • Global Esop

    3 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Product Manager

    4 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Product Manager

    4 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Nsc Team Manager

    3 weeks ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** The North Service Centre Team Manager’s primary responsibility is delivery of the North Contact Centre service offer. The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient...

  • Quality Coach-north Service Centre

    2 months ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** The Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform. **How you will make an impact**: - Review feedback and coaching in a timely manner to enhance service the competency of NSC team members - Support the NSC leaders to...

  • Lead Product Marketing Manager

    2 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Associate Business Develpment Manager

    2 months ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** As an Associate Business Development Manager you will take ownership and accountability for the success of your individual sales budget through the development of sales & marketing plans, the management of your sales call cycle and growing the business through superior service. AMP Bank operates predominantly a business-to-business sales...

  • Product Manager

    6 days ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Nsc Consultant

    6 days ago

    Melbourne, Victoria, Australia AMP Full time

    NSC consultant Be part of a high performing team Location: Melbourne 6 Month contractThe opportunityThe North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the...

  • Nsc Team Manager

    5 days ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe North Service Centre Team Manager's primary responsibility is delivery of the North Contact Centre service offer. The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient...

  • Associate Business Develpment Manager

    6 days ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityAs an Associate Business Development Manager you will take ownership and accountability for the success of your individual sales budget through the development of sales & marketing plans, the management of your sales call cycle and growing the business through superior service. AMP Bank operates predominantly a business-to-business sales and...

  • Contact Centre Consultant

    3 weeks ago

    Melbourne, Australia AMP Limited Full time

    Be part of a high performing team - Location: Melbourne - Initial 3 Month contract **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the...