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Customer Service
1 month ago
Join a well-established business who has been in the market for 30 + years
- Full time - Permanent Monday to Friday (no weekends)
- Friendly, Supportive Team Environment
This is a busy role where you will be responsible for providing exceptional customer service, processing claims and warranties and scheduling appointments.
**Your responsibilities will include but are not limited to**:
- Provide a positive customer experience.
- Process, investigate and resolve customer claims.
- Provide quotes for repair and service requests.
- Coordinate product repairs or replacements with suppliers.
- Schedule product installation and service call appointments.
- Update documentation and system records.
**Ideally you will have**:
- Prior experience in a similar role preferred.
- Exceptional internal and external customer service skills.
- Strong analytical and problem solving capability.
- Excellent attention to detail.
- Customer focused and results oriented.
The role is integral to providing a positive after sales experience to customers.
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