Customer Service

6 days ago

Melbourne, Australia Universal Business Team Full time

**About the Company**:
MPI Automotive is a well-respected name in the automotive industry, known for its exceptional products and services. MPI are a passionate team dedicated to offering outstanding products and services to their customers. And now, we're on the lookout for a friendly, enthusiastic, and customer-focused individual to join the team.

**Role Overview**:
As a Customer Experience Specialist at MPI Automotive, you'll be at the forefront of ensuring exceptional customer interactions and satisfaction. Your responsibilities will include:

- Providing prompt and effective solutions to customer inquiries.
- Achieving targets for customer experience, service quality, and revenue.
- Collaborating closely with various teams to maintain a cohesive approach.
- Staying updated on the full range of products and services offered by MPI Automotive.
- Handling team administrative tasks efficiently.
- Assisting with various business activities like trade shows and customer visits.

**Requirements**:
To thrive in this role, you should bring the following qualifications and skills:

- At least 2 years of experience in a customer-focused role.
- Proven track record of achieving measurable goals.
- Ability to work independently and collaboratively.
- Strong organizational and time management skills.
- Excellent phone etiquette and communication skills.
- Problem-solving abilities and a customer-centric mindset.

What is in it for you?
- Competitive salary package including realistic KPI'S
- Development opportunities available
- Be part of an innovative company which is on a journey of exponential growth

Are you ready to embark on this exciting journey with MPI Automotive? If you're driven by customer satisfaction, eager to meet targets, and share their values, we'd love to hear from you. Join a dynamic team and contribute to exceptional customer experiences today

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