Automotive Service Professional

2 weeks ago

Melbourne, Victoria, Australia VIP Tires & Service Part time

VIP Tires & Service seeks an Automotive Service Professional to join our team. This role requires a strong focus on delivering exceptional customer experiences and ensuring the highest level of service quality.

About Us

At VIP Tires & Service, we prioritize customer satisfaction and strive to provide a different and better experience for every customer. Our team is dedicated to maintaining the trust and loyalty of our customers through excellent communication, teamwork, and operational efficiency.

Job Description

The Automotive Service Professional will be responsible for:

  • Maintaining a safe work environment by following all safety policies and procedures.
  • Working at the counter as a service writer, serving customers by consulting with them, building relationships, and following the VIP processes to educate them about their vehicle's condition.
  • Working in the shop as a technician, taking work orders as assigned by management, and completing all required services on customers' vehicles in accordance with VIP standards and procedures.
  • Fulfilling all required training and certification for both the positions of Service Writer and Installation Technician.
  • Achieving better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity.
Required Skills and Qualifications

To be successful in this role, you must have:

  • Excellent verbal and written communication skills.
  • Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
  • Strong organization and time management skills.
  • A comprehensive understanding of automotive servicing and the industry.
  • Minimum one year of related experience in the automotive service field or completion of a two-year college or technical school program recommended.
  • Current, valid driver's license issued in the state of residence.
  • ASE Certification P2 - Parts Specialist recommended.
  • ASE Certification G1 - Maintenance and light repair recommended.
  • ASE Certification A4 - Suspension & Steering.
  • State Inspection License Required (where applicable).
Benefits

We offer a competitive compensation package, including benefits that support your overall well-being and career growth. Our goal is to provide a positive and supportive work environment that fosters your professional development and job satisfaction.

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