Customer Service Coordinator
2 weeks ago
Permanent full-time role
- Based on the Northern Beaches of Sydney
- Good salary + bonus + significant staff discounts
- **Permanent full-time role**:
- **Based on the Northern Beaches of Sydney**:
- **Good salary + bonus + s**ignificant staff discounts**
Our client is **ASX listed** and a leading distributor of audio-visual solutions for all types of installation projects in Australia and New Zealand, including professional broadcast, media and communications; defence, law enforcement and security; live sound and production; musical instruments and sound recording; residential and commercial installation; and home entertainment markets.
**Key Responsibilities**:
- Answering customer enquiries and taking orders over the phone.
- Provide exceptional customer service and resolve customer issues in a timely and professional manner.
- Enter all Sales Orders into the Pronto system, ensuring accuracy and completeness.
- Release customer orders from back order
- Process cash sales, ensuring accurate records and up-to-date information.
- Create Pro-forma invoices, consignment notes, and return documentation.
- Assist with the distribution of price lists to customers and processing of return authorities.
- Liaise with Warehouse staff regarding dispatch of goods and ensure timely delivery.
- Assist the Operations Manager and Customer Service Team Leader with claims, credits and resolving discrepancies.
**Key selection criteria**:
- Customer Service Expertise**(minimum 2 years) in a customer service or similar role with a high level of professionalism
- Problem-Solving skills with the ability to think critically and resolve customer issues.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook), with intermediate-level skills.
- Strong attention to detail with excellent data entry and filing abilities.
- Experience with Pronto or similar integrated systems is highly desirable but not essential. Training will be provided.
If you are customer-centric, with a strong eye for detail and have the ability to manage competing priorities effectively. You will be working in a dynamic team who have a passion for delivering exceptional service.
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