Guest Experience Agent

5 months ago

Brisbane, Australia AccorHotel Full time

**Company Description**
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated_ _luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations. An essential part of this role will be to follow the Sofitel Brand Standards in every interaction with guests, maintaining total customer satisfaction and creating cousu main moments.

What you'll be doing:

- Be a customer journey expert and facilitator
- Answer calls within 3 rings using specified greeting for the hotel following Sofitel brand standard guidelines
- Positively respond to all calls and assist with guest’s enquiries, directing to the appropriate department
- Promote and upsell in all guest interactions following brand guidelines
- Accurately document guest messages and internal communication
- Complete general day to day duties of the communications team.

**Qualifications**
- Previous Call Centre, Reservations or Reception experience
- Be proficient in the use of all systems required including but not limited to SevenRooms, OrderUp, Opera, Eventbrite, LQA, Trust You, and the PABX
- Strong communication skills, both verbal and written
- An enthusiastic approach, excellent attention to detail and superior customer service skills
- Available to work on a seven-day rotating roster.

**Additional Information**
We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group that is collectively known as "La Maison" (French for "The House"). This allows ambassadors direct access to world-class expertise from top minds in luxury hospitality.

As a Sofitel Heartist, you will also be rewarded with**:

- Career development opportunities within the largest hotel group in the Pacific
- Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.

  • Guest Experience Agent

    5 months ago

    Brisbane, Australia Grupo Mantra Full time

    Inspired by and dedicated to Australian contemporary artists, Art Series Hotels offers a hotel experience a little extraordinary. Inspired by and dedicated to Australian contemporary artist, Accors Art Series Hotels offer a hotel experience a little extraordinary.  Art Series - The Johnson showcases an orchestration of colour by Australian artist...

  • Guest Experience Agent

    4 months ago

    Brisbane, Australia The Johnson Full time

    Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. Inspired by and dedicated to Australian contemporary artist, Accor’s Art Series Hotels offer a hotel experience a little extraordinary. **Art Series - The Johnson** showcases an orchestration of colour by Australian artist...

  • Guest Experience Agent

    5 months ago

    Brisbane, Australia AccorHotel Full time

    **Company Description** Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated_ _luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s...

  • Guest Experience Agent

    2 months ago

    Brisbane, Australia SOFITEL Full time

    **Company Description** Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your...

  • Guest Service Agent

    6 months ago

    Brisbane, Australia Hilton Full time

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of...

  • Guest Services Agent

    4 weeks ago

    Brisbane, Queensland, Australia The Incholm Hotel Full time

    {"title": "Guest Services Agent", "description": "About The Inchcolm HotelLocated on historic Wickham Terrace, The Inchcolm Hotel is a boutique hotel that offers a unique blend of luxury and style. As a Guest Services Agent, you will be the face of the hotel, providing a warm and welcoming experience to our guests.Key ResponsibilitiesRepresent the hotel and...

  • Guest Service Agent

    5 months ago

    Brisbane, Australia Grupo Mantra Full time

    Mantra Portsea is located in the heart of the tropical resort town of Port Douglas (1 hours north of Cairns). On your days off, explore Four Mile Beach, Mossman Gorge, the Atherton Tablelands, Daintree Rainforest or the wonder of the Great Barrier Reef. Live and work surrounded by one of Australias last great unspoiled environments. Do you go the extra...

  • Guest Service Agent

    5 months ago

    Brisbane, Australia Hilton Full time

    **Why you'll love working with Hilton!** - ** Unbeatable Team Member Travel Program**: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family. - **Generous Discounts**: Access savings of up to 25-50% on various products and services within Hilton outlets. - **Comprehensive Training**: Receive extensive training...

  • Guest Service Agent

    1 month ago

    Brisbane, Australia Hilton Full time

    Guest Service Agent **Why you'll love working for Hilton!** **Unbeatable Team Member Travel Program**: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family. **Generous Discounts**: Access savings of up to 25-50% on various products and services within Hilton outlets. **Comprehensive Training**: Receive...

  • Guest Services Agent

    4 weeks ago

    Brisbane, Queensland, Australia The Incholm Hotel Full time

    About The Inchcolm HotelThe Inchcolm Hotel is a boutique hotel located in Brisbane, Australia, offering a unique blend of history, luxury, and style. As a Guest Services Agent, you will be part of a team that strives to create exceptional guest experiences.Job SummaryWe are seeking a part-time Guest Services Agent to join our Front Office team. The...

  • Guest Service Agent

    5 months ago

    Brisbane, Australia Mantra on Queen Full time

    **Mantra on Queen** is minutes from restaurants, shops, galleries, museums, parks and Brisbane’s main sporting stadiums. Offering fully equipped apartments with stunning views of the city and the Brisbane River, it’s big with family popping up for a weekend. Weekdays, the property’s corporate and social meeting facilities swing into action, while our...

  • Guest Service Agent

    3 weeks ago

    Brisbane, Queensland, Australia Accor Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Pullman & Mercure Brisbane King George Square.Key Responsibilities:Deliver exceptional customer service to guests and visitors, ensuring a warm and welcoming experience from check-in to check-out.Provide local information and recommendations...

  • Guest Service Agent

    5 months ago

    Brisbane, Australia Mantra Terrace Hotel Full time

    Located on Astor Terrace in the heart of Brisbane, **Mantra Terrace Hotel **boasts stylish hotel rooms and suites, elegantly decorated guest areas and an atmospheric bar and restaurant serving seasonally inspired breakfasts, lunches and dinners Monday to Friday. With a full hotel renovation from rooms to restaurant happening in mid 2020, this hotel will be...

  • Guest Service Agent

    5 months ago

    Brisbane, Australia FV by Peppers Full time

    **FV by Peppers **offers a exclusive collection of apartments for both short-term stays and longer-term residents who are attracted by the extra prestige and service promise that comes with the Peppers brand. The impressive architectural design built over multiple towers offers amenities such as rooftop infinity pools, VIP rooms, cinema, state of the art...

  • Guest Experience Agent

    5 months ago

    Brisbane, Australia AccorHotel Full time

    **Company Description** Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s...

  • Guest Experience Agent

    2 months ago

    Brisbane, Australia SOFITEL Full time

    **Company Description** Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your...

  • Guest Services Agent

    6 days ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24191604 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin &...

  • Guest Services Agent

    1 month ago

    Brisbane, Queensland, Australia The Incholm Hotel Full time

    About The Inchcolm HotelThe Inchcolm Hotel is a boutique hotel located on historic Wickham Terrace, offering a unique blend of luxury and style. As a Guest Services Agent, you will be part of a team that is passionate about delivering exceptional guest experiences.Key ResponsibilitiesRepresent the face of the hotel, providing a warm and welcoming experience...

  • Guest Service Agent

    5 months ago

    Brisbane, Australia Hotel Grand Chancellor Full time

    Situated on the highest point in Brisbane’s Central Business District, Hotel Grand Chancellor Brisbane is a 4.5 star hotel attracting both business and leisure travellers. The Hotel boasts an engaging blend of contemporary design, modern amenities and gracious hospitality dedicated to the perfect guest experience. Hotel Grand Chancellor Brisbane is...

  • Guest Service Agent

    3 months ago

    Brisbane, Australia Oaks Hotels Full time

    Job Description The Milton are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a full time basis.  The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from...