Coordinator - Office Administration/reception

3 weeks ago

Perth, Australia Upstart Recruitment Full time

**WE ARE SASSY AND SKILLED AT CREATING PERFECT SMILES for all our patients (with no short cuts)**

We are offering you:

- Great remuneration
- Unrivalled support and training so you reach your greatness and beyond
- An A team to hang out with every day at our clinic

**You will be responsible for**:

- Reception, patient check in and check out processes.
- Coordination: You will be responsible for managing patient flow, scheduling appointments, and ensuring that all patients receive excellent care.
- Actively managing the appointment book and active maintenance / recall system, ensuring the appointment book is full and the dentists time is being used proactively.
- Motivate and promote patient participation in dental care.
- Participate in the planning, treatment presentation and follow-up for patient care.
- You will provide excellent patient care, ensuring that patients are comfortable and informed throughout their visit.
- Assists dentist in closing the treatment plans generated by the dentist.
- Identifying, reviewing and troubleshooting operational front desk issues.

**YOUR Outcomes**:

- Excellent patient experience: Ensure that all patients receive excellent care and have a positive experience at our practice.
- Efficient clinical operations: Streamline clinical operations to maximise efficiency and patient throughput.
- Accurate record keeping: Maintain accurate and up-to-date patient records, including treatment plans, progress notes, and other relevant information.

**YOUR Scorecard**:

- Front of house duties: Successfully complete all FOH duties, including answering phones, scheduling appointments, and greeting patients.
- Patient satisfaction: Maintain a high level of patient satisfaction, as measured by patient feedback surveys and complaints or praise
- Record keeping: Ensure accurate and up-to-date patient records, with no errors or omissions.
- Patient Referrals - how many patients became raving fans?
- Team player - how does our team rate you?
- Smooth transition: Ensure the smooth transition between the front of house and clinical side, ensuring that all patient needs are met and patient care is paramount.

**REQUIREMENTS TO APPLY**:
These skills are what we need from you
- Excellent communication skills - both verbal and written, articulate and clear and concise
- Impeccable charisma and an ability to communicate honestly and tactfully with all levels of a team
- Organisation and planning - plans and schedules in an efficient productive manner. Focuses on key priorities
- Follows through on commitments - lives up to verbal and written agreements regardless of personal cost
- Intelligence - learns quickly, able to strategise and absorb new information
- High standards - expects personal performance and team performance to be the best
- Can embrace change and can pivot quickly to manage the task at hand
- Persuasion - able to move people swiftly into action
- Proactivity: acts without being told what to do. Creates new ideas and strategies
- Enthusiasm - has a can do attitude
- Openness to criticism and idea
- You value your health so much that you keep yourself in optimum shape and so, you are never sick

**Salary**: $45,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Perth, WA 6151: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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