See more Collapse

Customer Experience Coordinator

4 weeks ago

Perth Airport, Australia SGS Full time

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
As a Customer Experience Coordinator you will be helping shape the customer experience through improving the customer journey. Answering all incoming calls to ensure a consistent and prompt customer service. You can either work in our office near Perth Airport or work form home. Responsibilities include:

- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Documenting processes and logging technical issues, as well as customer compliments and complaints and liaise with division customer care and quality team
- Review, update and maintain Office / Laboratory directory and ensure phone numbers are up to date on website
- Sales Force - Upload new leads and ensure leads are accurately assigned, recorded, and followed up

**Qualifications**:

- Experience in customer experience or customer service.
- Experience developing customer journey framework is advantageous.
- Excellent interpersonal, communication, teamworking and project/time management skills.
- Able to adapt and re-prioritize in high pressure situations.
- Self-motivated to work on tasks of high and low priority and capable of working on own and working with others when required.
- Ability to work in a diverse team environment.

Additional Information

**WHY WORK FOR SGS?**
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to **flexible work**. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so **Sustainability is embedded in our culture **and the way we do business.
- ** Paid Parental leave **scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through **paid employee volunteering days** and regularly encouraging time off to donate blood.
- ** Health & Wellbeing** is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- ** Ongoing learning & development** is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- ** Career Development Opportunities **(nationally and Globally)

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

We have other current jobs related to this field that you can find below

  • Customer Experience Coordinator

    1 week ago

    Perth Airport, Australia SGS Full time

    Company DescriptionWe are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.Job Description:As a Customer...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 492923 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Dale Alcock Homes is WA’s most awarded home builder and market innovator. Our construction procedures and quality checks instil a culture of genuine respect for our customer. We have...

  • Customer Experience Team Leader

    1 week ago

    Perth, Western Australia The Learning Experience #393 Full time

    About UsFor over 45 years, ABN Group has been a leader in the building, property and finance industries, making the dream of homeownership a reality for thousands across Australia. We've built over 90,000 homes, each one a success story, including first homes, apartments, units and luxury homes. We've also provided financial solutions to over 40,000 people,...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    493525 - Perth - Customer Service/Call Centre - Full-time (Fixed Term) - Full-time (Permanent) **About Us** For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes,...

  • Customer Experience Coordinator

    1 week ago

    Perth, Western Australia ABN Group Full time

    Customer Experience Coordinator - Preconstruction: Perth Administration/Support Service Customer Service/Call Centre Fulltime (Permanent) Add to favourites Favourite View favouritesOur CompanyHomebuyers Centre are the market leading, volume residential builder in WA and proudly part of the ABN Group - Australia's leaders in construction, property and...

  • Customer Experience Coordinator

    4 weeks ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 493125 - Perth - Building/Construction - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Why You Will Be Excited About This Role**: Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? As a...

  • Customer Experience Coordinator

    1 week ago

    Perth, Western Australia ABN Group Full time

    About Us For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    About Us For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted...

  • Customer Experience Coordinator

    1 week ago

    Perth, Western Australia ABN Group Full time

    49352- Perth Customer Service/Call Centre Fulltime (Fixed Term) Fulltime (Permanent)About UsFor almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 492918 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 492792 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Celebration Homes is a leading home builder in Perth and proudly part of the ABN Group - Australia’s leaders in construction, property and finance. Celebration Homes prides itself on...

  • Customer Experience Coordinator

    1 week ago

    Perth, Western Australia ABN Group Full time

    Customer Experience Coordinator: Perth Customer Service/Call Centre Fulltime (Permanent) Add to favourites Favourite View favouritesOur CompanyCelebration Homes is a leading home builder in Perth and proudly part of the ABN Group - Australia's leaders in construction, property and finance. Celebration Homes prides itself on consistently delivering a quality...

  • Customer Experience Coordinator

    1 week ago

    Perth, Western Australia ABN Group Full time

    Customer Experience Coordinator: Perth Administration/Support Service Customer Service/Call Centre Fulltime (Permanent) Add to favourites Favourite View favouritesOur CompanyCelebration Homes is a WA based homebuilder focussed on building large, affordable family homes for hardworking West Aussies. Over the past 20+ years, Celebration Homes has built more...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 493107 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and...

  • Customer Experience Coordinator

    1 week ago

    Perth, Western Australia ABN Group Full time

    Customer Experience Coordinator: Perth Customer Service/Call Centre Fulltime (Permanent) Add to favourites Favourite View favouritesOur CompanyHome Assist is the dedicated service and maintenance division of ABN Group, Australia's leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator - Preconstruction**: - 492749 - Perth - Administration/Support Service - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Homebuyers Centre are the market leading, volume residential builder in WA and proudly part of the ABN Group - Australia’s leaders in...

  • Customer Experience Agent

    4 days ago

    Perth Airport, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...

  • Customer Experience Agent

    1 week ago

    Perth Airport, Australia SIXT Australia Full time

    Job DescriptionSIXT Australia is on the lookout for a Casual Customer Experience Agent to join the team at Perth Airport.As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia's vehicle presentation standards. Your key responsibilities...

  • Customer Experience Agent

    1 week ago

    Perth Airport, Australia The NRMA Full time

    Job Description SIXT Australia is on the lookout for a  Casual Customer Experience Agent  to join the team at Perth Airport. As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards.  Your...

  • Customer Experience Agent

    2 weeks ago

    Perth Airport, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...