Customer Experience Coordinator

2 weeks ago

Perth, Western Australia ABN Group Full time

Customer Experience Coordinator:

  • Perth
  • Administration/Support Service
  • Customer Service/Call Centre
  • Fulltime (Permanent)
  • Add to favourites Favourite View favourites

Our Company
Celebration Homes is a WA based homebuilder focussed on building large, affordable family homes for hardworking West Aussies.

Over the past 20+ years, Celebration Homes has built more than 11,000 homes and become an award-winning builder leading the market in customer experience and care for homeowners.

Everything we do is focussed on our brand tagline 'A little more you'.

We celebrate individuality, whether it's offering a personalised experience to homeowners or encouraging our people to come to work and be themselves.

We're here to build homes and a workplace where people can feel comfortable and grow into the best version of themselves.


The Role


Reporting to the Customer Service Team Manager, you will be responsible for delivering an outstanding experience to our clients whilst managing all enquiries during the construction phase of our customer's journey.

In addition to this you will also be responsible for:

  • Proactive engagement, providing our customers with fortnightly progress updates
  • Update business systems with client information
  • Provide assistance and support to the Customer Service team, as required

You
You're an authentic, committed and driven individual with a positive attitude and a passion for speed, accuracy and efficiency.

Excellent communication and organisational skills will see you succeed in this role, together with:

  • A passion for delivering customer service excellence and putting the customer experience first
  • Exceptional time management and attention to detail, with the ability to work within a fastpaced, high volume environment
  • A fun and positive attitude, with the curiosity to learn and the willingness to be better
  • Desire to undertake a career in the residential building industry, assisting us to deliver the dream of homeownership
  • Minimum 12 years' experience working in similar roles within the WA residential building industry (favourable)

Why ABN?
At ABN we are always on the lookout for great people. People with initiative, ambition, proven skills and a passion for what they do.

Some of our employee benefits include:

  • In-house discounts
  • Flexible working arrangements
  • Opportunities to grow your career
  • Paid parental leave for primary and nonprimary carers
  • Dedicated wellness programs
  • Discounted private health insurance
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