Customer Experience Coordinator

2 weeks ago

Perth, Western Australia ABN Group Full time

Customer Experience Coordinator:

  • Perth
  • Customer Service/Call Centre
  • Fulltime (Permanent)
  • Add to favourites Favourite View favourites

Our Company


Home Assist is the dedicated service and maintenance division of ABN Group, Australia's leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important stage of the new home ownership journey.

We pride ourselves on our customer centric approach to the service needs of homebuilders and deliver an exceptional experience throughout the maintenance and warranty period of every home we build.

Home Assist is looking for an After Care Consultant to join our passionate and dedicated team.

The Role


Reporting to the Customer Experience Manager, this role is integral to the day to day operations of the service team.

You will work alongside a supportive and encouraging team who are extremely hardworking and passionate to bring our company's vision and values to life.

You are the face of our business ensuring our clients feel welcomed. As a team you ensure our client's service journey is the best in the business. Your priority is to keep our clients fully informed throughout their time with Home Assist.

You will work closely with your team to ensure their queries are heard, acknowledged, reported, actioned, recorded and closed out in a timely manner, keeping thorough records of all notes and related documentation in our systems.

It is imperative that an exceptional level of communication and customer service is delivered to our clients and stakeholders. You need to love your clients

Please refer to the attached position description for further details regarding the role.

You
You love people. You love to help. You are curious. You love to learn. It's just a part of you, and you go you that extra mile. You find happiness in making someone's day. You do what you say. You are happy to pick up the phone. You don't shy away from difficult conversations. You like to connect with people. You are a team player.

You possess a positive, can do, and team attitude and can work under pressure for periods of time. You're organised and self-motivated and can listen to a customer's needs and provide professional and expert service.


We need you to have experience to manage your own work schedule, ensuring targets are met whilst enjoying some flexibility.

For this reason, we need you to have up to date skills with technology platforms such as Microsoft Office and Teams and are ready to learn new CRM systems and other platforms we use from time to time.


You don't need building industry experience, we can teach you what you need to know, but what we do need is a customer service expert with experience in direct customer facing roles.

We need a highly developed skill set to take on the day-to-day challenges and rewards for our customers. If this is you, we would love to hear from you

**To Apply

  • Customer Experience Team Leader

    2 weeks ago

    Perth, Western Australia The Learning Experience #393 Full time

    About UsFor over 45 years, ABN Group has been a leader in the building, property and finance industries, making the dream of homeownership a reality for thousands across Australia. We've built over 90,000 homes, each one a success story, including first homes, apartments, units and luxury homes. We've also provided financial solutions to over 40,000 people,...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Western Australia ABN Group Full time

    Customer Experience Coordinator - Preconstruction: Perth Administration/Support Service Customer Service/Call Centre Fulltime (Permanent) Add to favourites Favourite View favouritesOur CompanyHomebuyers Centre are the market leading, volume residential builder in WA and proudly part of the ABN Group - Australia's leaders in construction, property and...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Western Australia ABN Group Full time

    About Us For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Western Australia ABN Group Full time

    49352- Perth Customer Service/Call Centre Fulltime (Fixed Term) Fulltime (Permanent)About UsFor almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Western Australia ABN Group Full time

    Customer Experience Coordinator: Perth Customer Service/Call Centre Fulltime (Permanent) Add to favourites Favourite View favouritesOur CompanyCelebration Homes is a leading home builder in Perth and proudly part of the ABN Group - Australia's leaders in construction, property and finance. Celebration Homes prides itself on consistently delivering a quality...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Western Australia ABN Group Full time

    Customer Experience Coordinator: Perth Administration/Support Service Customer Service/Call Centre Fulltime (Permanent) Add to favourites Favourite View favouritesOur CompanyCelebration Homes is a WA based homebuilder focussed on building large, affordable family homes for hardworking West Aussies. Over the past 20+ years, Celebration Homes has built more...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Western Australia Homebuyers Centre WA Full time

    Homebuyers Centre WA | Customer Service/Call Centre Closing date: 17/02/2023Our CompanyHomebuyers Centre is the market-leading, volume residential builder in WA and proudly part of the ABN Group - Australia's leaders in construction, property and finance.We pride ourselves on delivering a quality product and an excellent customer experience, having helped...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Western Australia Homebuyers Centre WA Full time

    Homebuyers Centre WA | Customer Service/Call Centre Closing date: 05/04/2023Our CompanyHomebuyers Centre is the market-leading, volume residential builder in WA and proudly part of the ABN Group - Australia's leaders in construction, property and finance.We pride ourselves on delivering a quality product and an excellent customer experience, having helped...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Western Australia ABN Group Full time

    493107PerthCustomer Service/Call CentreFull-time (Fixed Term)Full-time (Permanent)Add to favouritesFavouriteView favouritesOur CompanyHome Assist is the dedicated service and maintenance division of ABN Group, Australia's leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a...

  • Customer Experience Design Officer

    2 weeks ago

    Perth, Western Australia PERSOLKELLY Full time

    Our client is looking for a talented Customer Experience Design Officer to capture, measure and improve their customers' experience.Customer Experience Design OfficerPERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional,...

  • Customer Coordinator

    2 weeks ago

    Perth, Western Australia WesTrac Full time

    WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve...

  • Customer Experience Partner

    2 weeks ago

    Perth, Western Australia Damco Spain SL Full time

    OpportunityAt Maersk, we are pioneers in logistics.We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.Innovation will play a huge part in getting us there.And by joining our team, we will empower you and your...

  • Customer Experience Partner

    2 weeks ago

    Perth, Western Australia Damco Spain SL Full time

    OpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your...

  • Customer Coordinator

    2 weeks ago

    Perth, Western Australia WesTrac Full time

    Posted Date: 1 May 2024- Location: Perth Precinct, WA, AUWesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of...

  • Employee Experience Coordinator

    2 weeks ago

    Perth, Western Australia Healthengine Full time

    Job Description*Our Mission*Healthengine is a purpose-led business, and Australia's largest consumer healthcare platform, helping people navigate the complex world of healthcare. We're on a mission to transform humanity's health, one care experience at a time. Healthengine's platform brings together a leading range of healthcare practices, healthcare...

  • Workplace Experience Coordinator

    2 weeks ago

    Perth, Western Australia CBRE Full time

    Posted- 16-Mar-2023- Role type- Part-time- Areas of Interest- Administrative- Location(s)- Perth - Western Australia - Australia- Work for a new GWS client who are leaders in the consulting space for Engineering: Be part of a fast-paced facilities management team within a corporate environment:- Based in Perth WA CBD: Permanent Part-Time role (30 hours per...

  • Customer Coordinator

    2 weeks ago

    Perth, Western Australia WesTrac Full time

    Select how often (in days) to receive an alert: Join WesTrac, a top Caterpillar Dealership transforming equipment solutions in Australia. We value our 4,000+ team members who drive our success in the mining and construction industries. Seeking a Customer Coordinator reporting to the Planning Supervisor for New Machines. Responsible for ensuring a...

  • Customer Experience Manager

    2 weeks ago

    Perth, Western Australia JLL Full time

    JLL supports the Whole You, personally and professionally.Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a...

  • Customer Experience

    2 weeks ago

    Perth, Western Australia Brunel Energy Pty Ltd Full time

    Brunel Energy Pty Ltd is looking for Customer Experience to join their team based in BRISBANE CITY QLD 4000.The GM - Customer Experience at Brunel leads by optimising the journeys of customers, contractors, and employees. They're a strategic thinker driving innovation, process optimisation, and technology implementation. This role spearheads a culture of...

  • Workplace Experience Coordinator

    2 weeks ago

    Perth, Western Australia CBRE Full time

    Posted- 16-Aug-2023- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Perth - Western Australia - Australia- Work for GWS client who are leaders in the consulting space for Engineering: Endless growth opportunities within a Global firm:- Collaborative team culture with a diverse mix of work: Perth | Mooro | Land of the Whadjuk Nyoongar...