Inbound Hotel Reservations Agent I Novotel Surfers

3 weeks ago

Gold Coast, Australia AccorHotels Full time

Novotel Surfers Paradise is a family friendly hotel located in the heart of Surfers Paradise. With 408 rooms, including 2 penthouses, the hotel offers a range of amenities for guests to enjoy during their stay. In-room dining is available for those who prefer to dine in the comfort of their own room, while the Blvd Cafe and Bar, Pool Bar and Buffet Breakfast Restaurant provide a variety of dining options. Guests can take a dip in the pool, relax in the spa, or play a game of basketball or tennis on the hotel's court. The hotel also offers 6 conferencing rooms for business or event needs.

**Key Responsibilities**:

- Convert enquiries into bookings utilising your ability to engage and instantly build rapport with people
- Keep up to date with and proactively promote & upsell Hotel services and Accor promotions to guests
- Processing reservations, including taking payment and providing confirmation details
- Assist guests with any questions or concerns they may have
- Ensure that all reservations are entered accurately into the hotel's PMS
- Your working hours will be between 8am - 6pm, five days per week, including weekends and public holidays as per business demands

**What we’re looking for**:

- Experience in a similar role in a large Hotel environment
- Experienced with reservations systems, ideally Opera or similar
- Strong customer service skills with a sales focus and the ability to up-sell the hotel features
- Effective communication skills both written and verbal
- Must have a positive attitude and be a team player

**What’s in it for you?**
- International Accor Restaurant, Accommodation and Spa treatment discounts
- Free colleague meals during shifts
- Paid birthday leave
- Employee Assistance Program
- Quarterly colleague awards
- Monthly birthday and anniversaries celebrations
- Refer a friend incentive
- Training and career development opportunities
- Work in a beautiful beach side award winning resort
- Uniform provided and parking available on site

If you are passionate about providing excellent customer service and are looking for a challenging and rewarding role, we would love to hear from you

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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