Guest Service Agent

1 week ago


Gold Coast, Queensland, Australia Soul Surfers Paradise Full time

Peppers Soul Surfers Paradise is centrally located within the tourism hot spot of Queensland's Gold Coast and within walking distance of the light rail. Peppers Soul towers above the ocean short offering a selection of one, two and three Bedroom apartments over 77 levels. Guests can enjoy sweeping vistas of the famous Surfers Paradise beach from their rooms or while dining and experiencing a signature cocktail at Hyde Paradiso, the place to be seen by the sea On your days off, be spoilt for choice with all that Surfers Paradise has to offer with restaurants, nightclubs, beaches, shopping and more all at your doorstep


Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a
Casual Guest Service Agent and build your career with Accor.


As our next Guest Service Agent, you will:

  • Deliver service excellence, from check in to check out and everywhere in between
  • Often be the first point of contact for guests and visitors
  • Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts
  • Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

What we are looking for:

  • The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
  • Strong communication skills and pride in personal presentation
  • A passionate person who is able to make both their colleagues and guests smile
  • Someone with apparent energy and a positive attitude that they will bring with them to every single shift
  • A genuine customer service focus and a strong dedication to always making our guest's smile during their stay

Accor Benefits:

  • ALL Heartist Membership
  • Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts
  • Available on a range of accommodation, services and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program
  • Earn status & reward points on your worldwide stays.


Learn Your Way
  • Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy.


Build Your Network
  • With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.


Worldwide Opportunities
  • We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
  • Guest Service Agent

    1 week ago


    Gold Coast, Queensland, Australia Mantra Legends Full time

    Mantra Legends is an iconic hotel, with its superb central location and history of being a meeting point for Surfers society. These days, it's popular with overseas visitors, who can enjoy a drink in the lobby bar followed by the famous nightly seafood banquet in the hotel's own Fables restaurant. Join a legendary crew and work with the best.Do you go the...

  • Guest Service Agent

    1 week ago


    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentFull Time & Part Time roles availableSea World Resort, Main Beach Gold CoastAbout the Perks Unlimited free entry to our amazing theme parks Earn complimentary passes for family and friends Enjoy discounts on food & beverage, retail and animal experiences Enjoy a wide variety of discounts throughout our properties and access to our Village...

  • Guest Service Agent

    1 week ago


    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service Agent - NightsPart Time - $24.87 p/h Monday-Friday | $31.09 p/h Sat | $37.31 p/h Sun (+ allowances)Sea World Resort, Main Beach Gold CoastAbout the company:Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet 'n' Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World...

  • Guest Service Agent

    1 week ago


    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentCasual $31.09/hr Mon-Fri, $37.31/hr Sat, $43.52/hr SunSea World Resort, Main Beach Gold CoastAbout the Perks Unlimited free entry to our amazing theme parks Earn complimentary passes for family and friends Enjoy discounts on food & beverage, retail and animal experiences Enjoy a wide variety of discounts throughout our properties and...

  • Guest Service Agent

    1 week ago


    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentPart Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 Sunday Sea World Resort, Main Beach Gold CoastAbout the role:Work at Australia's only Theme Park Resort Interact with our guests during check in and check out, take reservations, answer calls and assist guests with their queries.Duties: Meet and greet guests in a friendly and...

  • Guest Service Agent

    1 week ago


    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentCasual $29.40 per hour Monday-Friday, $35.28 Saturday, $41.16 SundaySea World Resort, Main Beach Gold CoastAbout the Perks Unlimited free entry to our amazing theme parks Earn complimentary passes for family and friends Enjoy discounts on food & beverage, retail and animal experiences Enjoy a wide variety of discounts throughout our...

  • Guest Service Agent

    1 week ago


    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentFull Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 SundaySea World Resort, Main Beach Gold CoastAbout the role:Work at Australia's only Theme Park Resort Interact with our guests duringcheck in and check out, take reservations, answer calls and assist guestswith their queries.Duties: Meet and greet guests in a friendly and...

  • Guest Service Agent

    1 week ago


    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Service AgentFull Time - $23.52 p/h Monday-Friday, $29.40 Saturday, $35.28 SundaySea World Resort, Main Beach Gold CoastAbout the Perks Unlimited free entry to our amazing theme parks Earn complimentary passes for family and friends Enjoy discounts on food & beverage, retail and animal experiences Enjoy a wide variety of discounts throughout our...

  • Guest Service Agent

    1 week ago


    Gold Coast, Queensland, Australia SOFITEL Full time

    Company Description Our Hotel**Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views.We are an equal opportunity employer who strives for...


  • Gold Coast, Queensland, Australia The Star Entertainment Group Full time

    As a Casino Guest Services Agent at The Star Gold Coast your role would be to enhance the experience of our members and guests every day In this role you will become an expert of the Star Club Loyalty Program, with extensive knowledge to be able to promote the Star Club member benefits and drive acquisition of new memberships. You will also become an...


  • Gold Coast, Queensland, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent for our Resort. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay.The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand and 56 luxury...


  • Gold Coast, Queensland, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the team at our new hotel The Dorsett as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. We have Casual, Part-Time and Full-Time roles available.What are we looking for? Extensive guest service experience in...


  • Gold Coast, Queensland, Australia The Star Entertainment Group Full time

    As a Casino Guest Services Agent at The Star Gold Coast your role would be to enhance the experience of our members and guests every day In this role you will become an expert of the Star Club Loyalty Program, with extensive knowledge to be able to promote the Star Club member benefits and drive acquisition of new memberships. You will also become an...


  • Gold Coast, Queensland, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent in our Star Residences team. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay.The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand and...


  • Gold Coast, Queensland, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...


  • Gold Coast, Queensland, Australia Echo Entertainment Group Full time

    There has never been a better time to join The Star Gold Coast team within our Hotel Department A great opportunity has arisen to join the Hotel team at the Dorsett Hotel as a Hotel Guest Service Agent . In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. What are we...


  • Gold Coast, Queensland, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the team at our new hotel The Dorsett as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. We have Casual, Part Time and Full Time roles available.What are we looking for? Extensive guest service experience in...

  • Guest Service Agent

    1 week ago


    Gold Coast, Queensland, Australia Soul Surfers Paradise Full time

    Peppers Soul is a beachfront hotel towering 77 storeys over the rest of Surfers Paradise and offering prestigious luxury accommodation. From its valet parking to its impressive beachfront views and the HYDE Paradiso restaurant everything about this landmark hotel represents Luxury.Do you go the extra mile to create a memorable guest experiences? Join our...

  • Reservation Agent

    1 week ago


    Gold Coast, Queensland, Australia The Star Entertainment Group Full time

    Reservations Agent - Group BookingsThe Star Gold Coast is seeking a motivated Reservations Services Agent experienced in group bookings to be the ambassador for our award-winning restaurants and luxury 5-Star Hotels.As the voice and point of contact for our guests, this role will suit someone with the ability to deliver world class customer service that...

  • Guest Services

    1 week ago


    Gold Coast, Queensland, Australia The Star Entertainment Group Full time

    An exciting new opportunity has arisen to join our Transport Team as a Carpark Attendant. In this guest facing desk role you will become an expert in all carpark operating systems, providing exceptional service to our valued members and guests, while maintaining a watchful eye of our carpark surveillance system. Your key focus is to deliver a safe and...