Customer Service Executive

7 months ago

Sydney, Australia Informa Connect Full time

**Company Description**
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

We currently have an exciting opportunity for an enthusiastic Customer Service Executive to join our hardworking Customer Service team. Reporting directly to the Customer Service Manager, your primary focus is to provide exceptional customer service to our internal and external conference customers, with an emphasis on timely, accurate and professional delivery.

This full-time role manages multiple competing priorities on a daily basis which means you will be a fast learner, agile, highly organised and have the ability to work effectively as part of a team to achieve individual, team and departmental objectives. Working hours are between 8.30am to 5.00pm.

**Main Duties & Responsibilities**
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
- Adhere to the duties and deadlines set out by procedures
- Set-up of event information in the registration database
- Listen and understand client requests, take ownership of queries and proactively follow through to resolution
- Liaise with internal departments to ensure smooth delegate registration process prior to and upon arrival at events
- Ensure tasks are completed to the agreed standards of quality and within the agreed service levels - follow procedures and checklists

**Qualifications**
- Excellent interpersonal and communication skills - verbal and written
- Exceptional multi-tasking, prioritisation, time management and organisational skills
- Strong attention to detail
- Computer literacy skills including the capacity to effectively use Microsoft Office, specifically Outlook, Word and Excel
- Flexibility and willingness to learn with ability to show initiative
- Previous administration experience would be an advantage
- Previous SAP experience (preferable)

**Additional Information** Why work for Informa**
- Associate yourself with an aspirational and renowned industry leading brand
- A great workplace culture and environment
- Competitive salary
- A day off for your Birthday

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