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Claims Case Manager
4 months ago
**Department of Treasury and Finance**
**Job reference**: 583085
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone
Work Injury Services (WIS) is a business unit of Shared Services SA. WIS manages workers compensation claims and provides return to work services for a large number of SA Government Departments and Agencies.
Dealing with workers compensation can be complex, so it is essential that everyone involved works together to achieve a safe return to work for all injured workers. The WIS ‘Injury Management Model’ has been developed in consultation with the relevant client agencies and implements best practice in injury management to reduce the human and financial costs associated with work injury by assisting injured workers to return to work.
**Role Description**:
The Claims Case Manager is accountable to the Manager, Work Injury Services and responsible for the management of a workers compensation claim portfolio for SA public sector client agencies of DTF Work Injury Services in accordance with relevant legislation, regulations, SA Public Sector Injury Management Standards and Public Sector Performance measures.
The role provides expert advisory, consultancy and training services to SA public sector client agencies, including business unit managers and supervisors, in relation to all aspects of workers compensation claims management and administration.
**Special Conditions**:
- The successful applicant will be required to obtain and maintain a satisfactory SAPOL Clearance or General Employment Probity Check as directed by Shared Services SA.
Shared Services will initiate appropriate background screenings for successful applicants at Shared Services SA’s expense. Applicants should not initiate their own screening checks or clearances and doing so will not entitle the applicant to reimbursement from Shared Services SA of costs incurred.
- Full time fixed term contract available for up to 24 months with pathways to ongoing employment.
- Incumbents must hold current Australian work eligibility status
- Some out of hours work may be required.
- All employees can have the opportunity to participate in the Department's Performance Development processes providing coaching and personal development opportunities.
**Remuneration**:
ASO5 - ($84,522 to $94,003 pa)
**Enquiries to**:
Justin Mahomet
Manager, Work Injury Services
Phone: 7133 8538
**Application Instructions**:
Applicants are required to submit a covering letter (responding to the targeted questions below) together with a current Curriculum Vitae.
Targeted questions (300 to 500 words per question for questions 1 and 2 please):
- Describe your experience managing a portfolio of workers compensation claims to achieve optimal claims outcomes.
- How do you plan and monitor your work to ensure compliance and performance standards are met in a high-volume case management environment?
- What do you consider important when developing and implementing successful injury management strategies?
- What does exceptional customer service look like to client agencies and their injured workers in relation to managing workers compensation claims?
**Flexibility and Diversity Statement**:
- The Department Treasury and Finance actively promote flexible working arrangements and is committed to having at least 50% of interviewees for each role being women. At DTF we value and encourage diversity within our workforce, to help us reflect the community we serve._
**Applications close**: 22/03/2024 11:45 PM
