Specialist Case Manager

2 months ago

Adelaide, Australia DXC Technology Full time

Job Description:

Are you ready to be part of something truly innovative?

At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.

If you’re ready to take the next step and make a real impact, we invite you to apply and help us build something amazing together

The Workers Compensation Self-Insurance Specialist Case Manager is responsible for overseeing and managing complex claims. This role involves coordinating with various stakeholders, including injured employees, medical providers, and legal representatives, to ensure effective case management and compliance with applicable laws and policies. The specialist will focus on a variety of claims, including impairment benefits, common law claims, complex claims, and mental injury claims.

Key Responsibilities

  • Claims Management: Oversee the lifecycle of workers' compensation claims, from initial reporting to resolution. Ensure timely and accurate processing of claims and documentation.
  • Specialist Claims Handling:
    • Impairment Benefits: Assess and manage claims related to permanent impairment, ensuring accurate evaluations and appropriate benefit calculations.
    • Common Law Claims: Navigate and manage common law claims, including third-party liability issues and any related litigation.
    • Complex Claims: Handle complex claims involving multiple injuries, extensive medical treatment, or significant legal challenges. Develop tailored strategies for resolution.
    • Mental Injury Claims: Address claims related to mental health injuries, ensuring comprehensive assessments and appropriate treatment plans are in place.
  • Assessment and Analysis: Evaluate the severity of claims and determine necessary actions, including medical treatment, rehabilitation, and return-to-work programs. Analyse trends in claims data to identify areas for improvement.
  • Compliance: Ensure compliance with state and federal workers' compensation regulations and self-insurance requirements. Stay updated on legislative changes affecting self-insured programs.
  • Stakeholder Communication: Act as a liaison between injured employees, employers, medical providers, and legal counsel. Facilitate clear communication and address concerns related to claims.
  • Case Review and Strategy: Conduct regular case reviews to assess progress and develop strategies for resolution. Recommend appropriate interventions, including vocational rehabilitation and settlement options.
  • Reporting and Documentation: Maintain accurate records of claims activities and prepare reports for internal and external stakeholders. Document all communications and decisions related to claims.
  • Training and Education: Provide training and support to staff and management on complex claims management policies and procedures.

Qualifications

  • Education: Bachelor’s degree in allied health or a related field desirable.
  • Experience: Minimum of 3-5 years of experience in workers' compensation claims management, with a focus on complex claims management.
  • Knowledge: Strong understanding of workers' compensation laws, regulations, and best practices. Familiarity with self-insured programs, particularly in impairment benefits, common law, complex cases, and mental injury claims.
  • Skills: Excellent communication, analytical, and organisational skills. Ability to manage multiple cases simultaneously and work collaboratively with diverse teams.
  • Technical Proficiency: Proficient in Microsoft Office Suite.

About DXC

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Your working environment

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends – from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an equal opportunity employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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