Customer Service Manager
2 months ago
About the job:
VeiraMal Consulting is currently looking for an enthusiastic individual, who has strong communication skills and working well in a team to join our client, MELBOURNE COLLISION REPAIR CENTRE in Laverton as a Customer Service Manager.
The responsibility will include:
- Lead and supervise a team of customer service representatives, providing guidance, support, and training as needed.
- Handle escalated customer inquiries and complaints, resolving issues promptly and effectively to maintain customer satisfaction.
- Collaborate with the service and repair teams to ensure timely and accurate communication with customers regarding repair estimates, status updates, and completion timelines.
- Maintain accurate records of customer interactions, transactions, and service requests.
- Conduct regular performance evaluations of customer service staff and provide feedback for improvement.
Skills required:
- Strong leadership abilities, with the capacity to motivate and inspire team members to achieve excellence.
- Solid problem-solving and conflict resolution skills, with a customer-focused mindset.
- Proven experience in a customer service management role, preferably in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, employees, and vendors.
Remuneration: $73,150 annually + super
If you are interested and think you will be a good fit for this role, please hit the ‘apply’ button and we will contact you as soon as possible
**Job Types**: Full-time, Permanent
Pay: $73,150.00 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (preferred)
Work Location: In person
-
Customer Service
5 months ago
Laverton, Australia Veritas Recruitment Pty Ltd Full time**Work Type**: - Temporary - Full Time**Work Mode**: - Office**Industry**: - Call Centre & Customer Service**Location**: - Laverton - Victoria**Salary**: $34.00 - $36.00 Hourly **Reference**: - BH-25944**About Temp Assignments** We are actively looking to grow our successful team of working temps across Customer Service positions. - These assignments...
-
Customer Service
5 months ago
Laverton, Australia Veritas Recruitment Pty Ltd Full time**Work Type**: - Temporary - Full Time**Work Mode**: - On-site**Industry**: - Call Centre & Customer Service**Location**: - Laverton - Victoria**Salary**: $34.00 - $36.00 Hourly **Reference**: - BH-25944-10**About Temp Assignments** We are actively looking to grow our successful team of working temps across Customer Service positions. - These...
-
Customer Service Coordinator
5 months ago
Laverton, Australia William Adams Full timeWilliam Adams Cat Rental StoreTM operation began business in Victoria and Tasmania in 2000. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets. We have developed our successful business on the back of quality equipment, convenient locations and a solution based capability second to none. We are now on the...
-
Transport & Customer Service Coordinator
5 months ago
Laverton, Australia GrainCorp Full time**About our team** Auscol plays a critical role in the collection of source material for production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in in food production and food service, Auscol closes the loop by upcycling the subsequent Used...
-
Service Manager
5 months ago
Laverton, Australia Paccar Full time**About Us** KENWORTH DAF** Melbourne is a leading heavy duty truck dealership representing the KENWORTH and DAF brands located close to the Western ring road in the centre of Laverton’s transport hub. Our culture is what sets us apart - much like the trucks we sell, it’s based on a commitment to quality, longevity and continual improvement. **The...
-
Customer Service
5 months ago
Laverton North, Australia Nufarm Full time**How can you grow with Nufarm?** We know that being well supported enables us to thrive and better partner with our customers. It’s because of this that we’re looking for an engaging Customer Service Specialist to join the Nufarm Customer Operations team based in Laverton North. In this role, you’ll enable our commercial effort by seamlessly...
-
Service Advisor
2 weeks ago
Laverton, Australia Kenworth DAF Melbourne Full timeAbout UsKenworth DAF Melbourne is a leading heavy duty truck dealership representing the Kenworth and DAF brands, located in the heart of Laverton's transport hub. Our culture is built on a commitment to quality, longevity, and continuous improvement.The OpportunityWe are seeking a Service Advisor to join our dynamic team in Laverton. As a liaison between...
-
Service Advisor
3 weeks ago
Laverton, Australia Kenworth DAF Melbourne Full timeAbout Kenworth DAF MelbourneWe are a leading heavy duty truck dealership representing the KENWORTH and DAF brands, located in the centre of Laverton's transport hub. Our culture is based on a commitment to quality, longevity and continuous improvement.The OpportunityWe are seeking a Service Advisor to join our dynamic team in Laverton. As a liaison between...
-
Paclease Fleet Service Manager
5 months ago
Laverton, Australia Paccar Full time**ABOUT US** PACCAR Financial and PacLease **provides financial services and leasing products for purchases of PACCAR’s vehicles through an extensive dealer network throughout Australia. **THE OPPORTUNITY** An exciting opportunity has become available within the PacLease Team! Oversee and manage the maintenance of the PacLease Laverton rental, lease and...
-
Transportation and Customer Service Coordinator
3 weeks ago
Laverton North, Victoria, Australia GrainCorp Full timeAbout our teamAuscol plays a critical role in the collection of source material for the production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in food production and food service, Auscol closes the loop by upcycling the subsequent Used...
-
Transportation and Customer Service Coordinator
2 weeks ago
Laverton North, Victoria, Australia GrainCorp Full timeAbout our teamAuscol plays a critical role in the collection of source material for the production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in food production and food service, Auscol closes the loop by upcycling the subsequent Used...
-
Transportation and Customer Service Coordinator
3 weeks ago
Laverton North, Victoria, Australia GrainCorp Full timeAbout our teamAuscol plays a critical role in the collection of source material for the production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in food production and food service, Auscol closes the loop by upcycling the subsequent Used...
-
Transportation and Customer Service Liaison
3 weeks ago
Laverton North, Victoria, Australia GrainCorp Full timeAbout our teamAuscol plays a critical role in the collection of source material for the production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in food production and food service, Auscol closes the loop by upcycling the subsequent Used...
-
Customer Service
5 months ago
Laverton North, Australia Toll Group Full timeCompany Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. We provide specialised integrated logistics services to customers in a range of industries across...
-
Transport and Customer Service Coordinator
1 month ago
Laverton North, Victoria, Australia GrainCorp Full timeAbout our teamAuscol plays a vital role in the collection and upcycling of used cooking oil, contributing to the production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of GrainCorp's end-to-end supply chain, Auscol works with customers across metropolitan, regional, and remote Australia, providing equipment, transport, and...
-
Transport and Customer Service Coordinator
4 weeks ago
Laverton North, Victoria, Australia GrainCorp Full timeAbout our teamAuscol plays a vital role in the collection and processing of used cooking oil, contributing to the production of reduced-carbon emissions biodiesel and Sustainable Aviation Fuel. As part of GrainCorp's end-to-end supply chain, Auscol upcycles used cooking oil, working with a diverse customer base across metropolitan, regional, and remote...
-
Administration/customer Service
5 months ago
Laverton North, Australia Labourforce Full timeLaverton North Location - Admin/Customer Service Experience necessary - Great working environment We are currently seeking an experienced administration/customer service officer for our cold storage client located in Laverton North. - Monday - Friday, 11am - 7pm - Office/Computer knowledge preferred - Experience within Transport/Distribution desired -...
-
Customer Operations Manager
3 weeks ago
Laverton North, Victoria, Australia Cars24 Full timeAbout Cars24Cars24 is a global used vehicle e-commerce platform with a strong presence in India and a growing presence in Australia, Dubai, and Saudi Arabia. We are committed to delivering exceptional customer experiences and have raised over US$400m in funding at a billion-dollar valuation.Job DescriptionWe are seeking a highly motivated and experienced...
-
Global Customer Service Representative
3 days ago
Laverton North, Victoria, Australia CRH Full timeRole OverviewAs a Global Customer Service Representative at CRH, you will play a crucial role in delivering exceptional customer experiences across various channels. Your primary responsibility will be to provide high-quality support to internal and external customers, ensuring their needs are met and exceeding their expectations.Key ResponsibilitiesProcess...
-
Customer Service Specialist
2 weeks ago
Laverton North, Victoria, Australia Cars24 Full timeAt Cars24, we celebrate diversity and support it for the benefit of our employees and customers.Are you passionate about cars and customer satisfaction? We're looking for a Delivery Operations Specialist who will delight and amaze our customers when delivering or picking up their car.You will be supported by an enthusiastic team of people who are...