Customer Service

6 months ago

Laverton North, Australia Cars24 Full time

Description
- Laverton North Location
- Fabulous Reward and Working Conditions Salary range 60K to 70K Base + Super

Love cars? Join our founding team at Cars24 where we will change the way cars are bought and sold in Australia

As the Delivery operations specialist, your biggest job will be to delight our customers when you are delivering or picking up their car. You will be supported by an enthusiastic and energetic team of people. You will receive all the necessary training you need to succeed in this role. We are looking for people with a genuine passion for customer service first and foremost - coupled with a positive outlook, and proactive “can-do” attitude. You will need a valid full driver’s license for this role and be willing to drive larger delivery vehicles. This role will require weekend and after hours work based on a rotating roster.

Responsibilities include:

- Delivering and picking up cars to customers in a safe and timely manner
- Proactively help resolve customer issues on the spot - no problem is too hard for you
- Be able to action and complete condition reports with precision
- Liaise closely with the customer operations team to ensure the right car is delivered on the right delivery vehicle and route, to the right person, with the right specifications
- Liaise closely with the customer operations team on administrative tasks and ensure all paperwork required at the point of handover is completed smoothly, with mínimal hassle
- Conduct car inspections on regular basis.
- Be willing to learn how to assess a car for delivery or pick-up; we will provide training and operating protocols to guide you
- Customer satisfaction metrics will be your performance indicator

**Requirements**:
**Requirements**:

- At least 1-2 years customer service experience in a well-known retail environment, where you engaged and served customers face-to-face
- You’re a solid team player working within a big organisation, who is revving to do something different and be a part of a team that will change how cars are bought and sold in Australia
- You’re aware of the highs and lows of start-up life, and are willing to be part of our journey and take on tasks that we might need your help with
- Self-starter, autonomous - you proactively own your space and can act with mínimal instruction. The tenacity and commitment to take us from start-up to scale-up
- A creative problem-solver, able to work outside of expectations and processes across the organisation to generate solutions for our customers
- Car knowledge (nice to have) - you know the ins and outs of most makes and models (can pair a phone with a car’s infotainment system / take a customer through the ‘quirky’ features of a European car)
- You need to have a valid full driver’s license for this role
- You need a valid LR truck license which is mandatory for the role
- You are flexible and are willing to work after hours and weekends, based on a rotating roster
- All applicants must be prepared to undergo a police and background check

**Benefits**

**Benefits**:

- Competitive pay: full-time salary based on experience
- Performance based bonuses, Monthly Phone allowance and more
- Career Progression
- Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
- Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. Be a part of a fun, energetic team with a “can-do” attitude
- At Cars24 we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our customers and our community. We are proud to be an equal opportunity employer._

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