Customer Claims Coordinator

4 weeks ago

Laverton, Australia Saputo Inc. Full time

At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter-from our manufacturing plants to our office locations and everywhere in-between.

We’re currently looking for an experienced Customer Claims Coordinator to join our supportive and friendly team to cover a 13 month parental leave period, based out of either Laverton or Southbank offices.

How you will make contributions that matter:
In this role you will be drawing on your passion for customer experience and your meticulous attention to detail to process customer claims to compensate for any non-delivered items for our Export customer base.

This will include:

- Assessing information provided and investigation where required
- Using SAP to process claims and issue refunds
- Building strong working relationships with internal stakeholders

You will be working closely with other areas of the business such as warehousing, logistics and customer service to build a complete picture of the situation, identify root causes and implement any remedial measures required.

If you have a passion for customer experience and love investigating, this could be the opportunity for you.

About you:
We’re looking for someone with:

- Experience in a similar role dealing with customer claims
- Strong SAP and Excel skills
- Exceptional attention to detail
- Natural curiosity and investigation skills

Experience in or an understanding of the FMCG industry would be an advantage but is not essential. Key to your success in this role will be your friendly approach and ability to follow core processes.

We’ll support you with:

- The opportunity to make contributions that matter, whilst being supported by a multinational, values led company.
- Learning and development opportunities with the ability to grow in your own way.
- Flexible working options where operationally achievable

As the country’s largest dairy processor, we produce, market and distribute a variety of cheeses, butter, milk and cream. Our people bring well-known dairy brands to life, while servicing our farming communities through our AG Warehouse network. We’re passionate about providing secure, supportive and flexible working environments, which allow everyone to grow in their own way.

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