Service Supervisor

7 months ago

Laverton, Australia William Adams Full time

With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.

We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with leadership experience to become our next **Service Supervisor** at our **Laverton** branch.

**ABOUT THE ROLE**

We are seeking a highly motivated and developing leader to join the team as a Service Supervisor.

Reporting to the Service Manager, the Service Supervisor is responsible for providing supervision and guidance to a team of technicians and apprentices while ensuring customer needs are met through effective work order management.

This position is great for a developing leader with potential career pathways into Service, Branch and Operations Manager positions within the business.

This position will be based at our Laverton facility, working Monday - Friday.

**Daily responsibilities will include the following**:

- Maintaining a safe work environment with a focus on continuous improvement
- Striving to continuously achieve on customer expectations through proactive work order management.
- Ensuring exceptional delivery of our customer experience.
- Building on existing service operations within the workshop environment to develop team and self.
- Leading by example and being an advocate for our core values of **Integrity, Commitment, Teamwork, Excellence and Sustainability.**

**ABOUT YOU**

You will be a true leader, who is ambitious and thrives on motivating and inspiring a team of professionals. You must be a trade qualified Diesel Technician with strong earthmoving industry experience.

**To be considered for this role you will have the following skills, experience and attributes**:

- A genuine commitment to safety
- Experience in scheduling and labour coordination
- Demonstrated ability to manage a high performing team
- Knowledge of Caterpillar (or similar) equipment
- Highly developed organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Operational experience within the earth-moving industry
- Intermediate Computer Literacy Skills (including MS Office Suite)
- Advanced communication skills (written, verbal and interpersonal)

**Why work for us?**

At William Adams, our people and their safety, health and wellbeing genuinely matter to us. We provide a supportive and welcoming culture, and strive to create an engaged, diverse, and inclusive team.

It's more than just a job We commit to recognising and rewarding you, as well as providing you with ongoing career and development opportunities to help you thrive and succeed.

We will offer you a competitive salary package, including annual salary and performance reviews, as well as access to exclusive discounts through The Hub, boasting partnerships with over 470 retailers such as JB HI-FI, Woolworths, Flight Centre + more

Join our team of passionate professionals who embody our values of Integrity, Excellence, Teamwork, Commitment, and Sustainability.

**Want to know more?**

Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.

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