Claims Consultant

2 months ago

Adelaide, Australia Allianz Australia Full time

**Claims Consultant | Multiple locations | 12 months contract with potential for permanency**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

TIO is a division of Allianz Australia Insurance Limited. When you work at TIO, not only do you provide outstanding local service to fellow Territorians, you are also part of a strong global insurer where you have opportunities to grow and drive your career your way, work with people from all different backgrounds, and are encouraged to bring fresh thinking and ideas.

**You’ll be responsible for**
- End to end management of domestic motor / property claims in accordance with the General Insurance Code of Practice.
- Providing timely and effective responses to customer enquiries,
- Developing customer relationships to understand customer's requirements, and deliver a positive, trusted customer experience.
- Delivering consistent and appropriate high level of customer service at all touch points.
- Achieving individual KPI's and targets

**About you**
- Experience within insurance or claims management would be desirable
- High attention to detail by completing tasks with thoroughness and accuracy
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
- Proactive approaches to problem solving with strong decision-making capabilities.
- Excellent verbal and written communication skills.

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Professional

**Location**:

- Adelaide, SA, AU, 5000Melbourne, VIC, AU, 3000

Darwin, NT, AU, 0820

Sydney, NSW, AU, 2000

Brisbane, QLD, AU, 4000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Temporary

**ID**:

- 55249

**Position Cluster**:

- Non-Executive

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