Customer Success Manager

1 week ago

Sydney, Australia ManpowerGroup Internal Full time

Location - Flexible, hybrid opportunity, no sales or BD
- Work for a world leader in innovative workforce solutions

**About Us**

ManpowerGroup (MPG) is a world leader in innovative workforce solutions. Since 1965 we have been connecting Australians to meaningful work every day, across a wide range of skills and industries, helping to power the success of clients around the world. Our company is constantly growing and developing, and we pride ourselves on providing talent solutions to organisations.

**About the Role**

Your key responsibilities:

- Escalation for all internal and external stakeholder queries via call center and Operations mailbox enquiries
- Escalating any relevant internal issues to Operations Director
- Completion of general reporting/as requested from the business
- Work closely with the Payroll and Credit team to resolve pay/ bill disputes quickly and efficiently
- ManpowerGroup health and safety environmental standards, safe work, procedures and instructions
- Preparation of temporary worker and client related documentation and enter this information into databases
- Flexibility to assist in all units of the Operations brand including but not limited to recruitment, project management and account management
- Ongoing management of active temporary workers and clients
- Management of team KPI’s and SLA’s
- Escalation of all internal CET queries for all ManpowerGroup brands

**Your Background**
- Outstanding customer service and interpersonal qualities
- Ability to work autonomously
- Excellent organisational and time management skills
- Strong internal stakeholder management skills
- Ability to manage a team
- Professional and strong communication skills - written & verbal
- High level of accuracy and attention to detail
- Excellent planning and organising skills
- Customer Service experience
- Excellent phone manner
- Thrive in a fast paced environment and able to manage multiple priorities

**What you'll get in return**
- Employee referral program
- Free access to expert and confidential advice, counselling and support
- Hybrid working
- A supportive and innovative culture that encourages development
- Access to study leave and internal exposure opportunities to support your continued growth and development
- Excellent parental leave and in work support program
- Opportunities to give back to the community
- Paid wellness day off each quarter plus birthday leave

**Our promise**

At ManpowerGroup, we care about people and the role of work in their lives. We respect people as individuals, trusting them, supporting them, enabling them to achieve their aims in work or in life. This means that we'll work with you to achieve your career goals and dreams by supporting and developing you as your career grows.

If you would like to be a part of ManpowerGroup, please APPLY now.

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