Customer Support Specialist

2 months ago


Cremorne, Australia Caleb and Brown Pty Ltd Full time

Are you a problem solver, a people helper or just someone looking for an exciting opportunity to join a Cryptocurrency business? Caleb & Brown is seeking a talented and dedicated Customer Support Specialist to join our dynamic team. As a Customer Support Specialist, you will play a crucial role in ensuring our clients receive exceptional support throughout their cryptocurrency trading journey. Reporting to our Product lead, and working alongside a Senior Product Specialist, you will be the founding member of our newly minter Support Team

**Responsibilities**:

- Assist clients with inquiries, troubleshooting, and problem resolution related to our trading platform and services.
- Collaborate with various teams to escalate and resolve complex issues.
- Document and track customer interactions using tools such as AirCall, Intercom, Slack, Asana, and Salesforce.
- Strive to exceed customer expectations by delivering high-quality service and building long-term relationships.

**Requirements**:

- Excellent communication skills in written and verbal English.
- Familiarity with customer support tools such as AirCall, Intercom, Slack, Asana, and Salesforce is preferred, but not mandatory (training will be provided).
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and multitask effectively.
- A positive attitude, empathy, and patience when dealing with customer inquiries.
- Flexibility to adapt to evolving business needs and schedules.

**Benefits**
- Competitive salary commensurate with experience.
- Opportunity to work with a leading Cryptocurrency brokerage and gain valuable industry experience.
- Work-from-home flexibility once competency in the role is demonstrated.
- Collaborative and inclusive work environment that values teamwork and innovation.
- Professional development opportunities to enhance your skills and knowledge.
- Regular team-building activities and social events.



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