Onboarding Specialist

2 months ago

Cremorne, Australia Caleb and Brown Pty Ltd Full time

About Our Company

Caleb & Brown is a leading digital currency exchange that provides personal cryptocurrency brokerage services to over 26,000 clients in more than 100 countries. We offer a highly personalised service where clients work directly with a broker who provides guidance and support on a wide range of cryptocurrency assets.

We offer a unique, premium service, ensuring clients are all provided with a 24/7 team surrounding every element of their account.

**Job Description**:
We are seeking an Onboarding Specialist to join our team. Responsibilities include:

- Providing a smooth and timely onboarding experience for a range of customer types
- Communicating Caleb and Brown’s AML/CTF and regulatory compliance requirements to customers through written and verbal communication
- Resolving customer onboarding matters and queries
- Collaborating with others on projects to develop and improve our AML/CTF and regulatory obligations

**Requirements**:
**Requirements**:
Skills/Qualifications:

- Experience working in a KYC/AML role, preferably with client-facing responsibilities
- Bachelor's degree or equivalent
- Ability to work independently and collaboratively in a team or remote environment
- Excellent verbal and written communication skills
- Ability to handle multiple tasks and manage time effectively
- Capacity to handle and manage projects of varying complexity
- Highly detail-oriented with strong critical thinking and problem-solving skills
- Strong work ethic and desire to work in a fast-paced environment
- Resilient under pressure and tenacity to face challenges head-on
- Understanding of cryptocurrency markets or blockchain forensic tools (e.g., Chainalysis, Elliptic, etc.) preferred but not mandatory
- CAMS certification or equivalent is an advantage

**Benefits**

**Benefits**:

- Learn from a team of experienced cryptocurrency and traditional finance experts
- Ongoing training and industry development

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