Service Manager

4 months ago

Sydney, Australia Austcorp Executive Full time

Service Manager, Field Service Manager
- Medical Devices, Operating Theatres
- Infection prevention, Radiation safety, Digital health

**THE COMPANY**

***
My client is an Australian-owned healthcare technology company on a mission to improve health in Australia and New Zealand. They partner with some of the world’s leading healthcare innovators to enable us to lead the way in modular design and construction, infection prevention and control, radiation safety, and digital health.

Their reputation is built on our superior project delivery, customer focus, and attention to detail. Customers include some of Australia and New Zealand’s largest hospitals and hospital groups.

**ROLE & COMPANY BENEFITS**
- Above market base salary, car allowance, bonus, plus super
- The role is based on-site with mínimal travel required
- Fantastic company that appreciates transparency, good work ethic, and good culture
- Opportunity to manage and build established service & technician teams

**WHAT WE’RE LOOKING FOR**
- You have 2-3 years of experience as a Service Team Lead or Service Management.
- Proven track record in managing medical device services with comprehensive industry knowledge.
- Strong leadership skills, adept at leading and managing service teams effectively
- Expertise in developing and implementing streamlined service processes for efficiency and compliance.
- Skilled in strategic planning for service operations, including budget management and goal-setting.
- Demonstrated ability to maintain and enhance customer relationships for high satisfaction and retention.

**WHAT WE'LL NEED YOU TO DO**
- Identify and implement process improvements to enhance service efficiency, customer satisfaction, and adherence to regulatory requirements.
- Cultivate and maintain strong customer relationships, addressing service issues promptly, and ensuring overall customer satisfaction.
- Manage resources effectively, including personnel, equipment, and budgets, to achieve service goals and financial targets.
- Develop and implement training programs to enhance the skills and knowledge of service team members, keeping them updated on technology and industry advancements.
- Implement and maintain quality control processes to ensure that service operations meet or exceed industry standards and compliance requirements.
- Collaborate with sales, marketing, and other relevant departments to ensure seamless communication and alignment of service strategies with overall business objectives.
- Generate regular reports on service performance, analyse key metrics, and provide insights to senior management for strategic decision-making.
- Drive initiatives for continuous improvement in service operations, keeping abreast of technological advancements and industry best practices.

**WHAT YOU’LL BRING**
- Organisation & exceptional time management skills.
- Strong field & technical team management experience
- Experience & aptitude for diagnostics & fault finding is essential.
- Ability to analyse & rectify faults in mechanical & digital field systems.
- Comfortable with working independently

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