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Company Overview
As a purpose-driven organization, SERVICE HERO CONSULTING LLC is a proud member-owned entity recognized as one of the most trusted brands in the industry. We began our journey advocating for safer roads and providing exceptional roadside assistance, but our mission has evolved to encompass much more.
From breathtaking travel destinations, vehicle rentals, and cruise experiences to spearheading the rollout of electric vehicle charging infrastructure and preparing for the future of mobility, we are committed to driving positive change and promoting sustainable travel practices.
Discover the true essence of SERVICE HERO CONSULTING LLC, where being part of our organization means contributing to something greater than just a job - together, we strive to make a meaningful impact.
This dynamic position will hold you accountable for ensuring the seamless delivery of our roadside assistance services across designated metropolitan areas.
Key Responsibilities:
- Lead strategic initiatives and continuous improvement efforts.
- Engage in forecasting and annual operational planning.
- Maintain effective relationships with internal and external stakeholders, including union representatives and senior leadership.
This role requires a high level of operational, strategic, and commercial leadership skills, alongside negotiation and influencing capabilities. Attention to detail, the ability to multitask, and a commitment to achieving targets and driving continuous improvement are essential, all while ensuring the sustainability of our service network.
While this position does not include direct reports, you will play a crucial role in supporting the overall operational and strategic functions of the team. A minimum of three days in the office is expected each week.
Qualifications:
- Exceptional senior stakeholder management skills with a focus on cross-collaboration to enhance project outcomes.
- A proactive leader who excels in multitasking and is process-oriented, including establishing operational frameworks for team success.
- Significant experience in managing union relationships and teams under Enterprise Agreements; contractor management experience is highly regarded.
- Familiarity with Workers Compensation cases, long-term injuries, and performance management processes.
- Proven experience in leading remote teams, monitoring performance outcomes, and achieving operational targets.
- A pragmatic approach to delivering real-world solutions in a dynamic and often ambiguous environment.
- Resilience and the ability to act as an effective change agent in a transformational landscape.
- Strong business acumen combined with developed financial and analytical skills.
- Excellent interpersonal, conflict resolution, and negotiation skills to collaborate with stakeholders, resolve differences, and facilitate decision-making.
- Outstanding data analytical skills with a strategic mindset.
Benefits:
At SERVICE HERO CONSULTING LLC, we offer more than just discounts. We recognize that everyone leads unique lives, and we strive to provide benefits that enhance both work and personal life.
- Flexible work arrangements, leave options, and well-being benefits to support life’s diverse priorities.
- Travel discounts on vehicle rentals, cruises, and accommodations at our premium holiday parks and resorts.
- Complimentary membership benefits, including free roadside assistance and discounts on various services and products.
- Exclusive discounts on all insurance products, including vehicle, home, and travel.
Commitment to Inclusion:
At SERVICE HERO CONSULTING LLC, we embrace inclusion and diversity as core values. We are dedicated to fostering an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. This commitment fuels our innovation, promotes flexible working arrangements, and strengthens our connection to our members and the communities we serve. If you are ready to make a significant impact, we look forward to hearing from you.
Please note that we do not accept unsolicited resumes or approaches from recruitment agencies. SERVICE HERO CONSULTING LLC is not responsible for any fees related to unsolicited resumes.
