Manager Service Management

7 months ago

Sydney Olympic Park, Australia NSW Government -NSW Rural Fire Service Full time

**Manager, Service Management**

**This opportunity offers**:

- Ongoing employment
- Full time role & 35 hour working week
- Attractive annual salary $136,220 - $157,539 p.a. plus 10.5% superannuation
- Location: Sydney Olympic Park (flexible working arrangements considered)
- Ongoing learning and development
- One ‘Agreed Absence’ leave day per calendar month in recognition of the hours worked and professional commitment to the organisation
- Close to public transport and parking

We are seeking a highly skilled and motivated ICT Service Manager to join our organisation. As an ICT Service Manager, you will be responsible for overseeing the management of the IT service desk, ensuring service level agreement (SLA) reporting and monitoring, and providing efficient business administration support. You will play a vital role in ensuring the smooth operation of our IT services and maintaining excellent customer service.

If you are interested in finding out more about this opportunity, please access the **role description** **and our **organisation structure**.

**Looking for more information?**

Why not reach out to Lauren Hottes 0448 192 102 to arrange a confidential chat with our role expert.

**If you’re interested in joining the NSW RFS**:

- A **cover letter** addressing the essential requirements of the role, outlining your suitability and why you are interested in the opportunity
- A **resume** which includes two current referees
- Response to **the two targeted questions** below (maximum 500 words each):

- Tell us about a situation where you had to manage a critical incident and ensure its timely resolution. How did you approach the incident management process? What actions did you take to minimise the impact on business operations? Please highlight any key challenges you faced and the strategies you employed to overcome them.
- Provide your experience in championing Continuous Service Improvement Initiatives. Include an example how you have led the implementation of management strategies including developing policies and guidelines.

**Recruitment Information**
- **We value a diverse and inclusive workplace **and actively** **promote the employment of women, people with a disability, Aboriginal people, LGBTIQA+ and people from culturally and linguistically diverse backgrounds.
- A **recruitment (talent) poo**l** may be created through this recruitment process.
- Learn more about how NSW RFS members support communities across NSW below_

**Vacancy Reference: R23/207

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