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Workforce Management

4 months ago

Greater Adelaide SA, Australia Claro Aged Care and Disability Services Full time

**Work options**: Hybrid
**Who we are**:
We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro

Claro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name ‘Claro’ comes from Latin and means ‘to brighten’ - and we’re here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home - we’ll work in partnership with you and make it happen.

**The Opportunity**:
In this role you will be** **building and maintaining positive, long-term, collaborative relationships with support workers. The Workforce Management Team members ensure the delivery of reliable, quality, individually tailored, compliant customer care and solutions to our aged and disability customers to enable them to optimise their independence, health, well-being, and quality of life

**_ Please Note: _**_This role is a hybrid role, you will be working from home and the office located at The Parade, Norwood_

**You will be responsible for, but not limited to**:

- Develop and maintain effective and compliant rosters, that suit the needs of our business and our clients while delivering exceptional customer service.
- Manage ad hoc change to employee or client availability, including leave and changes to work patterns.
- Excellent communication and engagement with internal and external stakeholders.
- Maintaining data integrity and accurate record keeping.
- Creating and interpreting reports to forecast resourcing requirements and opportunities.
- Be an active participant in driving change when the chance arises.
- Manage time sheet approvals and ensure our employees are rostered in line with the Award and NES.
- Manage your time effectively to ensure all queries are responded within a reasonable time frame.

**To be successful in this role you will have**:

- Experience rostering, scheduling, and working with Support Workers/Customers in Aged Care or Disability services
- Awareness of aged care and disability service provision sector
- Exceptional ability to work with autonomy and use initiative
- Ability to meet deadlines; handling volumes of competing priorities and confidential matters whilst displaying discipline, accuracy, discretion and integrity.
- Highly developed organisational skills, ability to maintain attention to detail whilst multi-tasking.
- A high level of computer literacy with extensive experience in Microsoft Office and electronic data management systems
- Excellent verbal and written communication skills, particularly in dealing with sensitive information and urgent timeframes

**Additionally, you will require**:

- NDIS Worker Screening Check
- National Police Certificate (within the last 6 months)
- Right to work evidence

**What’s in it for you**:

- Tre work life balance with a 9-day working fortnight
- Opportunity to work in a rewarding sector, with a rapidly growing and progressive vision
- Friendly team environment with a great community care spirit
- Free annual flu vaccination
- Employee Assistance Program for staff and their families
- Flexible work arrangements

**How to apply**
- _**“We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant”