Team Leader, Workforce Management

3 months ago


Greater Adelaide SA, Australia Claro Aged Care and Disability Services Full time

**Work options**: Flexible

Full time role with the ability to work from either our Melbourne or Adelaide office.

**Who we are**:
We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro

Claro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name ‘Claro’ comes from Latin and means ‘to brighten’ - and we’re here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home - we’ll work in partnership with you and make it happen.

**The Opportunity**:
The WFM Team Leader is responsible for overseeing the efficient management of client schedules and support worker rosters within Community, Aged Care, and Accommodation services. This role requires meticulous organisation and expertise in scheduling and adjusting rosters to ensure service fulfilment and prevent service gaps.

We offer a** **hybrid work arrangement providing you with the ultimate work/life balance as you get to work from the comfort of home and either our Adelaide or Melbourne offices.

**You will be responsible for, but not limited to**:

- Supporting in onboarding, training, coaching, supporting and developing the Workforce Management team
- Create an engaged and high performing culture through motivation and engagement
- Effectively manage people metrics (performance, talent, retention, career progression, incidents)
- Host regular team and individual meetings
- Challenge existing processes and work with the team to develop efficient, structured processes.
- Observe and validate results and behaviours
- Provide recognition and celebrate success
- Demonstrate professional behaviour and commitment to care by contributing to Claro’s values
- Assist in the monitoring and evaluation of staff performance including participation in annual performance reviews.
- Ensure staff are aware of and work towards organisational and individual Key Performance Indicators (KPIs)

**To be successful in this role you will**:

- Have demonstrated examples of leadership skills and qualities and commitment to supporting teams and individuals
- Make informed rostering decisions using workforce management techniques and data-driven reporting.
- Have meticulous organisation and attention to detail with evidenced examples applied to scheduling or workforce management
- Deliver exceptional customer service, appropriately matching customer needs and preferences with support worker capabilities
- Effective communication, working collaboratively with stakeholders to deliver customer satisfaction, first time
- An understanding of, and commitment to, continuous quality improvement and organisational change
- Willingness to learn and commitment to uphold the Claro values

**Additional Requirements**:

- Current National Police Check
- NDIS Worker Screening Check
- Evidence of current work rights in Australia
- Current Drivers licence

**What’s in it for you**:

- Friendly team environment with a great community care spirit
- Employee Assistance Program for staff and their families
- Access to the Fitness Passport (FP)

**How to apply



  • Greater Adelaide SA, Australia Adelaide Venue Management (AVM) Full time

    Ongoing learning & development - City location with undercover, discounted parking - Great team environment with variety in the role **The Organisation** Adelaide Venue Management Corporation (AVM) operates three of Adelaide’s most iconic and commercially successful venues - Adelaide Convention Centre, Adelaide Entertainment Centre and Coopers...


  • Greater Adelaide SA, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) The Workforce Optimisation team is responsible for several outsourced projects and services for some of our biggest clients in...

  • Team Leader

    7 days ago


    Greater Adelaide SA, Australia CooperVision Full time

    Are you ready to lead and motivate a dynamic team? We’re looking for an experienced and driven Team Leader to join our distribution team and help drive success. This role will report to the Warehouse Manager, ANZ. CooperVision ANZ, with offices in Sydney and Adelaide, consolidates into the Asia-Pacific region. ANZ revenues in 2023 exceeded USD 45 Million,...

  • Team Leader

    6 months ago


    Greater Adelaide SA, Australia Department of Agriculture, Fisheries and Forestry Full time

    APS 5 - $78,548 - $86,168 per annum plus superannuation - Plant and Live Animal Exports, Animal Welfare and Regulation Division - Adelaide, SA,Brisbane, QLD,Melbourne, VIC,Perth, WA,Sydney, NSW **Who we are** **The Plant Export Operations Branch (PEOB)** facilitates trade and market access through the development of technical operational phytosanitary...


  • Greater Adelaide SA, Australia Programmed Skilled Workforce Full time

    Full-time Permanent role - Located in the Perth, CBD - Fantastic growth and development opportunities PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive...

  • Stewarding Team Leader

    3 months ago


    Greater Adelaide SA, Australia Adelaide Venue Management (AVM) Full time

    Great working hours and competitive hourly rate - Work in a large kitchen with state of the art equipment - CBD location and great staff benefits **The Organisation** Adelaide Venue Management Corporation (AVM) operates three of Adelaide’s most iconic and commercially successful event venues - the Adelaide Convention Centre (ACC), Adelaide Entertainment...

  • Avm Bars, Team Leader

    6 months ago


    Greater Adelaide SA, Australia Adelaide Venue Management (AVM) Full time

    Excellent hourly rate - Fast-paced, rewarding work environment - Work exciting events at the Convention Centre & Entertainment Centre **The Organisation** Adelaide Venue Management Corporation (AVM) operates Adelaide’s most iconic and commercially successful event venues - the Adelaide Convention Centre (ACC), Adelaide Entertainment Centre (AEC), Coopers...


  • Greater Adelaide SA, Australia McConnell Dowell Full time

    **So you've read up on what it's like to work with us** and you're ready to join a company that appreciates the unique capabilities and perspectives of each employee.**: **Great.**: Important notes: **Workforce Development Advisor**: - HR/Payroll - Learning and Development - Adelaide - Permanent / Full Time 13/9/2024 - Competitive salary - Great team...

  • Team Leader

    6 months ago


    Greater Adelaide SA, Australia AimBig Employment Full time

    4 extra paid leave days known as "YOU Days" - Supportive culture with extensive training and development - $1000 Annual Professional Development Allowance **About us** **AimBig** is part of the Arriba Group of companies. Our purpose is what makes us different and drives us each day “Empowering Lives together”. As an award-winning organisation for both...

  • Team Leader

    6 months ago


    Greater Adelaide SA, Australia St Andrew’s Hospital Full time

    **About this role** This unique opportunity involves a dual role, working three shifts per week as a Team Leader and two shifts per week as a Catering Assistant. We are seeking someone who can effectively manage the operations of the catering team and also working in the team as a Catering Assistant. Other responsibilities include: - Supervise Catering...

  • IT Team Leader

    6 months ago


    Greater Adelaide SA, Australia SULLIVAN Consulting Full time

    Well established and highly regarded Australian family owned business - Lead the organisation's IT Team - Attractive salary package on offer **Company Overview** *** Our client is an iconic, Australian owned, family business providing their well loved products to Australian and overseas customers. An exciting opportunity has emerged for an experienced and...

  • Team Leader

    7 days ago


    Greater Adelaide SA, Australia CooperVision Full time

    Are you ready to lead and motivate a dynamic team? We’re looking for an experienced and driven Team Leader to join our distribution team and help drive success. This role will report to the Receiving/Inventory Manager ANZ. CooperVision ANZ, with offices in Sydney and Adelaide, consolidates into the Asia-Pacific region. ANZ revenues in 2023 exceeded USD 45...


  • Greater Adelaide SA, Australia nib NZ Full time

    Let’s talk about nib Thrive - nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to...


  • Adelaide, Australia TSA Group Full time

    **Company Description** TSA is proudly Australian-owned and a leader in the contact centre outsourcing Industry. We help some of the world’s biggest brands connect with their customers in meaningful ways. With contact centres in Australia, New Zealand and the Philippines, we’re on a mission to revolutionize how people interact with brands, creating...

  • Workforce Scheduler

    3 months ago


    Greater Adelaide SA, Australia Downer Group Full time

    **Skilltech **, a division of the Downer Group, is one of Australia's largest providers of metering services. We provide over 50 million meter readings and associated services for water, electricity and gas meters for government, utilities and corporations across Australia each year. A new opportunity has become available for a **Workforce Scheduler...

  • HR Business Partner

    4 weeks ago


    Greater Adelaide SA, Australia The University of Adelaide Full time

    **B**ased in the Integration Management Office (IMO) in the People & Culture Domain in the Adelaide CBD** **Multiple full-time fixed term contracts until 31 December 2025** **Competitive salary plus 17% superannuation** **Join a Historic Transformation in Higher Education** Contribute to one of the most significant changes to Australian higher education...

  • Workforce Coordinator

    8 months ago


    Greater Adelaide SA, Australia Encore Global Full time

    Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success. **The Opportunity** Reporting to the Workforce Manager, the...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $118,220 - $129,820 + Attractive Superannuation - Contact Officer: Melanie Ferreira, (02) 9213 7656 **Duties** - Lead and mentor the Workforce Strategy and Planning team - Develop and implement workforce planning strategies, policies, and procedures in alignment with corporate objectives. - Conduct comprehensive analysis of workforce data to...


  • Greater Adelaide SA, Australia Federal Court of Australia Full time

    **Position Overview** The Assistant Director, People and Culture Workforce Capability will lead the delivery a broad range of human resource services, information and advice in accordance with relevant Commonwealth legislative and policy requirements. The position holder will manage and lead a small team to deliver the agency’s Learning and Development...

  • Team Leader

    2 months ago


    Greater Adelaide SA, Australia EML Group Full time

    Team Leader EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to...