Customer Care Specialist

6 months ago


Sydney, Australia Hatch Full time

Hatch is supporting Hnry to find a great Customer Care Specialist to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Hnry.

**About Hnry - **Hnry is one of Australia's fastest growing technology startups, meaning you'll have the opportunity to come in and grow your career alongside the business. Providing you with amazing development and progression opportunities.

**About the role at Hnry**

Customers are at the heart of everything Hnry does and we are looking for a self-motivated customer success specialist who can work effectively in a fast-paced environment, and help to support the rest of the team in continuing to deliver the exceptional level of customer experience our customers have come to expect.

Reporting into our Customer Operations Manager, the Customer Care Specialist is responsible for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are engaged, excited and satisfied with the service they receive, as well as canvassing customers on areas where we could improve.

You will be dealing with a diverse range of customers and all of your interactions will require strong emotional intelligence, and an ability to understand and interpret, sometimes complex, tax queries.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Core Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs

**Strengths**
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- Problem solving - Identifies problems and develops logical solutions that address the problems

**Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Hnry.**

**Salary**: $65,166.30 - $83,162.80 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Work Location: In person



  • Sydney, Australia NSW Department of Customer Service Full time

    **Manager Customer Care, Intake and Triage** **Branch and Division**:Issues Resolution/Fair Trading Operations **Location**: Parramatta/Flexible **Term**: Ongoing/permanent **Grade**: Clerk Grade 11/12 **Salary range**: $139,787 - $161,663 + Super **Closing Date**: Tuesday 29th October (at 9.59am) **About the Role**: An exciting opportunity has become...


  • Sydney, Australia Cuscal Full time

    **Company Description** Our client’s success is our success. And you make it happen!** Payment systems are complex, regulated and ever-changing. And, while we may be small, we’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP, buy now, pay later, and open banking. Our product...


  • Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Care Specialist We are currently recruiting Casual positions for our Customer Care Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and...


  • Sydney, Australia Clarins Full time

    **Customer Care Specialist**: **Ready to bring passion into your career?** A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in...


  • Sydney, Australia Clarins Full time

    Customer Care Specialist**Ready to bring passion into your career?** A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in more than...


  • Sydney, Australia Commonwealth Bank Full time

    We’re on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct Banking team is at the heart of the best...


  • Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Call Centre & Customer Service**Sub Classification**: - Customer Service**Reference #**: - 3745814**Contact Name**: - Annabelle Gonzalez- **Salary**: This brand is trusted & loved by thousands of Australian families and experiencing exciting expansion into new markets...


  • Sydney, Australia S2M Full time

    12 month Contract / Hybrid Working Structure - Up to 72,150 inclusive of super - Gorgeous Office and central location - In walking distance Green Square Station! This brand is trusted & loved by thousands of Australian families and experiencing exciting expansion into new markets globally. They are on the lookout for two enthusiastic and process-oriented...


  • Sydney, Australia ING Group Full time

    Customer Care Specialist **Do you love a sleep in before jumping into your day?** **Join our Customer Care team on our late shift!** Our Customer Care Specialists are key to us being Australia's most recommended bank, and we're on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family. **Here's what...


  • Sydney, Australia Employment Hero Full time

    **Our mission and where you fit in**: At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 -...


  • Sydney, Australia Commonwealth Bank Full time

    We are currently recruiting Casual positions for our Customer Care Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide...


  • Sydney, New South Wales, Australia Prestige InHome Care Full time

    Job SummaryWe are seeking a skilled and compassionate Personal Care Specialist to join our team at Prestige InHome Care. As a vital member of our team, you will provide tailored care services to our clients, ensuring their comfort, independence, and overall well-being.About the RoleAs a Personal Care Specialist, your primary goal will be to identify ways to...


  • Sydney, Australia BT Talent Full time

    Fast-growing Fintech with truly innovative and customer centric offering, - Multi-Award winning business with incredible culture, - Expand your career pathways for development. Join this unique and award-winning business as it takes forward-thinking technology and helps its customers by providing streamlining and automating services when it comes to their...


  • Sydney, Australia Commonwealth Bank Full time

    We’re on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us at **5-7 Central Avenue **South Eveleigh.** At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the...


  • Sydney, Australia Bare Full time

    Bare Cremation is a technology company reinventing the funeral industry. Bare Cremation was started with a simple vision - **to give all Australians access to an affordable and stress free funeral service.** We experienced first hand just how expensive, stressful and confusing arranging a funeral can be. **So, we fixed it.** We’ve built an entirely...

  • Home Care Specialist

    4 weeks ago


    Sydney, New South Wales, Australia Hammond Care Full time

    **About the Role**As a Home Care Specialist with HammondCare, you will play a vital role in supporting individuals in their daily activities, ensuring their comfort, well-being, and independence within their own homes.We are seeking compassionate female home care specialists to join our team in providing exceptional home care services. In this role, you'll...


  • Sydney, New South Wales, Australia Respect Aged Care Full time

    We are seeking an exceptional Client Engagement Specialist - Home Care to join our team at Respect Aged Care. This is a fantastic opportunity for a sales and marketing professional to leverage their skills in growing our home care business.About the RoleThis role plays a crucial part in converting leads into clients, engaging with potential clients through...


  • Sydney, New South Wales, Australia Kincare Full time

    About KincareKincare is a leading provider of care services in Australia, dedicated to delivering exceptional customer experiences. As a Customer Experience Specialist with Kincare, you will be at the forefront of providing solution-orientated support to our customers.


  • Sydney, Australia Kuehne+Nagel Full time

    We are looking for an experienced and motivated Sea Logistics Customer Care Specialist to join our team, based in Sydney. ** Your Role**: This role is key in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions, and working closely with the field sales and operations...


  • Sydney, Australia Kuehne+Nagel Full time

    We are looking for an experienced and motivated Sea Logistics Customer Care Specialist to join our team, based in Sydney. ** Your Role**: This role is key in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions, and working closely with the field sales and operations...