Customer Care Specialist

3 months ago


Sydney, Australia Commonwealth Bank Full time

We are currently recruiting Casual positions for our Customer Care Specialist role.

**Do Work that Matters**

As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

- Concierge and welcome calls
- Missed payments and early-intervention collectionsSimple customer service enquiries

**See Yourself in our Team**

Casual positions are available, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm.

This is a hybrid position giving you the flexibility to work from home and the office.

**We’re Interested in hearing from people who**
- Genuinely care about the experience of customers
- Have excellent communication skills
- Have the ability to navigate new technology and computer systems
- Are naturally curious, resilient, empathetic and adaptable
- Have aspirations to grow their career with us

**Hours and training**

To be considered for this role you must have the following availability:

- Start date: 21st October 2024
- Casuals - Be available for a minimum of 10 hours per week, split over 2 shifts. You will also have the opportunity to pick up additional shifts throughout the month.
- Available to work from the Redfern office, once a fortnight
- Outside of this, we’ll do our best to accommodate your work preferences & availability
- Training will commence from the start date with all new starters undergoing mandatory training for **5 weeks. **The October training will be **Wed, Thurs, Fri 9am - 2pm **.
- Please note, we cannot provide any time off during the training period.
- Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 05/09/2024



  • Sydney, Australia NSW Department of Customer Service Full time

    **Manager Customer Care, Intake and Triage** **Branch and Division**:Issues Resolution/Fair Trading Operations **Location**: Parramatta/Flexible **Term**: Ongoing/permanent **Grade**: Clerk Grade 11/12 **Salary range**: $139,787 - $161,663 + Super **Closing Date**: Tuesday 29th October (at 9.59am) **About the Role**: An exciting opportunity has become...


  • Sydney, Australia Cuscal Full time

    **Company Description** Our client’s success is our success. And you make it happen!** Payment systems are complex, regulated and ever-changing. And, while we may be small, we’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP, buy now, pay later, and open banking. Our product...


  • Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Care Specialist We are currently recruiting Casual positions for our Customer Care Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and...


  • Sydney, Australia Clarins Full time

    **Customer Care Specialist**: **Ready to bring passion into your career?** A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in...


  • Sydney, Australia Clarins Full time

    Customer Care Specialist**Ready to bring passion into your career?** A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in more than...


  • Sydney, Australia Cuscal Limited Full time

    Company DescriptionOur client’s success is our success. And you make it happen!Payment systems are complex, regulated and ever-changing. And, while we may be small, we’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP, buy now, pay later, and open banking.  Our product teams...


  • Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full time

    Job Title: Customer Care SpecialistEML, a leading Workers Compensation and Personal Injury Claims Management business, is seeking a skilled Customer Care Specialist to join our team. As a Case Manager, you will play a vital role in providing support and guidance to injured workers in the hospitality industry, helping them recover and return to work.Key...


  • Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Call Centre & Customer Service**Sub Classification**: - Customer Service**Reference #**: - 3745814**Contact Name**: - Annabelle Gonzalez- **Salary**: This brand is trusted & loved by thousands of Australian families and experiencing exciting expansion into new markets...


  • Sydney, Australia ING Group Full time

    Customer Care Specialist **Do you love a sleep in before jumping into your day?** **Join our Customer Care team on our late shift!** Our Customer Care Specialists are key to us being Australia's most recommended bank, and we're on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family. **Here's what...


  • Sydney, Australia S2M Full time

    12 month Contract / Hybrid Working Structure - Up to 72,150 inclusive of super - Gorgeous Office and central location - In walking distance Green Square Station! This brand is trusted & loved by thousands of Australian families and experiencing exciting expansion into new markets globally. They are on the lookout for two enthusiastic and process-oriented...


  • Sydney, Australia The Fork Full time

    Welcome to our fabulous world. We are _TheFork_. Our mission is to_ bring happiness through amazing dining experiences, _thanks to our 2 main products: TheFork App : the restaurant discovery and booking app for every occasion ️ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business Creator of a unique model...


  • Sydney, Australia Tripadvisor Full time

    Welcome to our fabulous world. We are _TheFork_. Our mission is to_ bring happiness through amazing dining experiences, _thanks to our 2 main products: TheFork App : the restaurant discovery and booking app for every occasion ️ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business Creator of a unique model...


  • Sydney, Australia Employment Hero Full time

    **Our mission and where you fit in**: At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 -...


  • Sydney, New South Wales, Australia Regis Aged Care Full time

    Nursing Care Specialist OpportunityWe are seeking a skilled Nursing Care Specialist to join our team at Regis Aged Care. As a Nursing Care Specialist, you will be responsible for providing high-quality nursing care to our residents, ensuring their physical, emotional, and social needs are met.About the RoleThis is a challenging and rewarding role that...

  • Home Care Specialist

    4 hours ago


    Sydney, New South Wales, Australia Hammond Care Full time

    About the RoleWe are seeking compassionate female home care specialists to join our team in providing exceptional care services to individuals in their daily activities, ensuring their comfort, well-being, and independence within their own homes.As a home care specialist, you will play a vital role in supporting older people to live independently in their...


  • Sydney, Australia BT Talent Full time

    Fast-growing Fintech with truly innovative and customer centric offering, - Multi-Award winning business with incredible culture, - Expand your career pathways for development. Join this unique and award-winning business as it takes forward-thinking technology and helps its customers by providing streamlining and automating services when it comes to their...


  • Sydney, New South Wales, Australia Hudson Australia Full time

    We are seeking a highly motivated Customer Care Specialist to join our team in Adelaide. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the best possible experience.Key Responsibilities:Provide top-tier service to clients across various platformsAnswer...


  • Sydney, New South Wales, Australia St Vincent's Care Services Full time

    Discover a rewarding career at St Vincent's Care Services, where compassion and connection drive everything we do.As a Caring Support Specialist, you will form meaningful relationships with residents, supporting their daily routines, personal care needs, and lifestyle choices. You will be part of a dedicated team that prioritizes resident-centered care and...


  • Sydney, New South Wales, Australia Cuscal Limited Full time

    About the RoleWe are seeking a highly skilled Customer Care Specialist to join our team at Cuscal Limited. As a key member of our customer support team, you will play a critical role in protecting the financial wellbeing of our clients' customers and minimising fraud losses.Your primary responsibility will be to provide exceptional customer service through...

  • Nurse Care Specialist

    4 weeks ago


    Sydney, New South Wales, Australia St Vincent's Care Services Full time

    Job Opportunity:We are seeking a dedicated and compassionate Nurse Care Specialist to join our team at St Vincent's Care Services. As a key member of our care team, you will be responsible for delivering high-quality care to our residents, ensuring their physical, emotional, and spiritual needs are met.Key Responsibilities:Providing direct care to residents,...